Retail Team Member

Duvel Moortgat USA
United States, Missouri, Kansas City
Mar 17, 2025
Boulevard Brewing Company is recognized as a leader in the high-end beer segment. Boulevard Brewing Company is proud to be part of the Duvel Moortgat family of breweries which also includes Duvel USA and Brewery Ommegang. As the fourth largest craft brewery by volume in the United States, our beers and cocktails are built by our people, who are bound together by a devotion to our products and customers. SUMMARY Retail Team Members are a crucial component of the guest experience at Tours & Rec, and important ambassadors for the brewery at large. This team must uphold the highest standards of customer service, provide an inviting atmosphere, and actively sell merchandise; all while keeping up with daily tasks involved in the operation of our shop. The ultimate goal of this role is to leave a lasting positive impression of Boulevard on our guests, knowing the happiest customers leave with a bag or beverage in hand. DUTIES & RESPONSIBILITIES Engage with customers - welcome them, find sizes, talk about merchandise & vendor partnerships, and recommend beers Be an advocate of Boulevard Brewing Co.; knowledgeable on our beer, events and promotions, merchandise vendors, campus activities and community Uphold the highest of standards for our Gift Shop appearance - the floor should be filled in, signed, easy to shop & compellingly merchandised at all time Follow all standard operating procedures, including opening and closing checklists, in a detailed and thorough manner Answer Gift Shop phone and provide great customer service - whether in person, over the phone or via email and web services Identify customer issues and take the necessary steps to correct them. Notify management, and confidently reach out for an assist when needed Run the register, money handling & multi-tasking Follow SMART guidelines for responsibly selling alcohol Regular inventory counting and rotation of beer Complete any additional tasks as assigned by the daily supervisor such as extra cleaning projects, web order fulfillment, tagging merchandise, etc Relay customer feedback and provide input to Management for improving consumer experience and merchandise selection KNOWLEDGE, EXPERIENCE AND ABILITIES REQUIRED A genuine love for customer service and folding tees Talent for engaging with guests about merchandise and beverages Positive attitude and excellent communication skills Able to solve problems & diffuse customer complaints The ability to work in a fast-paced environment is strongly valued in this role A love for Kansas City and an interest in fashion & merchandise Will be required to obtain liquor license & SMART training Weekends & Nights (Especially Sunday) work required Embrace the Duvel Moortgat values: Passion, Quality, Sustainability, & Integrity OTHER DUTIES Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. PHYSICAL REQUIREMENTS Requires continuous standing and walking May involve occasional lifting and carrying Must be able to communicate effectively (verbal and written) Requires good vision and hearing Required to regularly reach overhead, squat and bend Carrying and lifting 15 - 50lbs We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.