Ordering Coordinator

Genesis10
life insurance, 401(k)
United States, Ohio, Columbus
Mar 21, 2025
Genesis10 is seeking an Ordering Coordinator for a contract-to-hire position with a leading client in Columbus, OH. This is an on-site position. There are 5 openings. Compensation: $16.50 per hour W2. Job Description: The Ordering Coordinator is responsible for submitting, processing, and completing various wireless device and service orders across multiple web- and email-based platforms and adhering to client and client service level agreements (SLAs). The Ordering Coordinator works as part of the Ordering Team and will be assigned to several primary clients to manage and operate in backup capacities for other team members as needed. This role requires a high level of attentiveness, adaptability, and willingness to communicate frequently and effectively through different channels, such as email, instant messaging (IM), and telephone. Additionally, this role may be required to obtain various security clearance levels and complete additional tasks assigned by a manager, supervisor, or lead. The role includes but is not limited to completing requested clearance documents within the time allotted, completing assigned training, and attending internal and client-related meetings as needed. Responsibilities: Monitoring incoming requests for equipment or services related to mobile devices. Interpreting requests and submitting equipment or service orders to vendors. Utilizing company-specific databases to record data about each order. Performing daily follow-up on existing orders to ensure that all requests are completed accurately and within a timely manner. Utilizing resources and critical thinking to avoid potential issues or delays. Acting as a liaison between customer and vendor to resolve issues and address concerns. Providing detailed documentation of each request/transaction (start to finish). Managing order requests for multiple clients. Building and maintaining rapport with federal and commercial clients. Responding to customer questions related to ordering and shipping. Providing weekly reporting to supervisor related to assigned work. Assisting with tasks to ensure Logistics and client run smoothly. Assisting the Shipping Department with order identification. Performs other related duties as assigned. Requirements: High school diploma or equivalent. An associate degree is beneficial. At least six (6) months experience with wireless communications. General understanding of smartphone devices and services. Proficient with Microsoft Office Suite or related software. Excellent verbal and written communication skills. Excellent interpersonal and technical support skills. Excellent organizational skills, attention to detail and accuracy, with the ability to prioritize, and multi-task. Ability to work independently. About Genesis10: Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals. For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10: * Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years. * The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years. * Access to an experienced, caring recruiting team (more than 7 years of experience, on average.) * Behavioral Health Platform * Medical, Dental, Vision * Health Savings Account * Voluntary Hospital Indemnity (Critical Illness & Accident) * Voluntary Term Life Insurance * 401K * Sick Pay (for applicable states/municipalities) * Commuter Benefits (Dallas, NYC, SF) For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website. Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.