Parts Supervisor and Support Specialist

MCI is North America's public and private market motor coach leader. Products include the luxury J-Series (an industry best-seller for over a decade), the workhorse D-Series, and the brand new zero-emission luxury and commuter coaches: the battery-electric J4500 CHARGE and MCI D45 CRT LE CHARGE. MCI also provides maintenance, repair, 24-hour roadside assistance, parts, and technician training through the industry's only Automotive Service Excellence (ASE) accredited MCI Academy. Further information is available at www.mcicoach.com.

POSITION SUMMARY

Reporting to the Service Center Manager, the Parts Supervisor will successfully manage the daily operations of the Parts Department and approximately 30% of this role will be spent on Parts Support across the entire organization managed by Director of the Service Centers.

WHAT YOU WILL DO:

• Manage, control and direct the activities of Parts Department supporting Technicians and retail customers
• Ensure compliance with all company policy and procedures
• Develop, monitor and maintain relationships with NFI Parts and other local parts vendors
• Ensure all parts stocked have accurate minimum and maximum stocking levels established
• Ensure all shop supplies are up to date with proper quantities for general repair and heavy repair areas
• Ensure the parts room and parts warehouse areas are clean and organized at all times
• Complete all required daily, weekly and monthly Parts Department activity reporting
• Warranty parts retention and shipping
• Print warranty parts report in CCS
• Cycle counts weekly and core management
• Participate in local meetings as required
• Process invoices for payment daily as needed
• Review all open purchase orders weekly print credit card report
• Parts need to be delivered to workstations as directed by the Shop Supervisor
• Direct and participate in all QAS meetings.
• Establish best practices and operational metrics for the Service Center Network: Parts Inventory Management, Min/Max, Cycle Counting, Standard Inventory Levels and Parts Planning and Fulfillment

• Review and document all parts business processes
• Prepare and administer training to new parts managers
• Assist in onboarding new Part's personnel
• Travel as required (Less than 10%)

WHAT YOU NEED TO BE SUCCESSFUL:

• High School Diploma
• Minimum of 2-3 years supervisory/managerial experience
• Minimum of 5 years parts experience with Buses, Trucks, or Heavy Equipment
• MS Office Suite experience

WHY JOIN OUR TEAM:

• Benefits Starting Day One of Employment!
• Company Paid Base Dental & Vision Coverage
• Company Paid Life Insurance
• Medical Insurance - Employer HSA Contribution Plan Options
• Competitive Wages
• 401K plan with Company Match
• Paid Vacation, Sick, and Holidays
• Employer organized events throughout the year
• We value safety, high quality products and employee engagement in everything we do.

• Ongoing employee development through a variety of in-house training initiatives.