Bilingual Customer Services Advocate II

This position is full time (40 hours/week) Monday-Friday in a typical office environment located onsite at 4101 Percival Rd Columbia, SC 29229.

What You'll Do

• Ensure effective customer relations by responding accurately, timely, and courteously to telephone, written, web, or walk-in inquiries. Handles situations which may require adaptation of response or extensive research. Accurately documents inquiries.

• Initiate or processes adjustments or performs other research as needed to resolve inquiries. Coordinates with other departments to resolve problems. Responds to, research and/or assists with priority inquiries and special projects as required by management.

• Provide feedback to management regarding customer problems, questions and needs. Maintains accurate records on complaints and/or other customer comments and makes recommendations for changes to management. Follows through on complaints until resolved or reports to management as needed.

• Maintain basic knowledge of quality work instructions and company policies. Assists with process improvements through the recommendation of changes in procedures and techniques discovered during daily operations. Maintains all departmental productivity, quality, and timeliness standards.

• Assist with the training of new employees and cross training of coworkers.

To Qualify for This Position, You'll Need

• Must be able to speak Spanish and English

• High school diploma or equivalent

• 1 year of claims processing OR customer service experience OR Bachelor's Degree in lieu of work experience.

• You must be able to answer phone calls, diagnose problems, inform stakeholders, listen careful, and explain benefits, procedures, etc.

• Excellent verbal communication skills

• Strong human relations and organizational skills

• Ability to handle high stress situations

• Good judgment skills

• Strong customer service skills

• Ability to learn and operate multiple computer systems effectively and efficiently

• Basic computer operating skills. Standard office equipment

What We Can Do for You

You are not alone. We are here to support you

Our comprehensive benefits package includes:

• 401(k) retirement savings plan with company match

• Subsidized health plans and free vision coverage

• Life insurance

• Paid annual leave - the longer you work here, the more you earn

• Nine paid holidays

• On-site cafeterias and fitness centers in major locations

• Wellness programs and healthy lifestyle premium discount

• Tuition assistance

• Service recognition

What to Expect Next

After submitting your application, our recruiting team members will review your resume to ensure you meet the qualifications. This may include a brief telephone interview or email communication with a recruiter to verify resume specifics and salary requirements.

Management will be conducting interviews with the most qualified candidates, with prioritization given to those candidates who demonstrate the preferred qualifications.