Jira Admin - PMO06

Company Overview

Pantheon Data (a Kenific Holding company) is a private, small business based in the Washington, DC, area. Pantheon Data was founded in 2011, initially providing acquisition and supply chain management services to the US Coast Guard. Our service offerings have grown in the past ten years, including infrastructure resiliency, contact center operations, information technology, software engineering, program management, strategic communications, engineering, and cybersecurity. We have also grown our customer base to include commercial clients. The company has used this experience to expand our service offerings to other agencies within the Department of Homeland Security (DHS), the Department of Defense (DoD), and other Federal Civilian Agencies.

Position Overview

We are seeking a highly skilled and experienced Jira Admin to join our team. The Jira Admin will be responsible for leading the effective use and administration of Jira software across the organization. The role requires a deep understanding of Jira's functionality, configuration, and integration capabilities. This individual will serve as the go-to resource for all Jira-related issues, best practices, troubleshooting, and optimizations to ensure teams use Jira to its full potential.

Responsibilities

• Manage and configure Jira instances, including project creation, workflows, permissions, and user management.
• Administer Jira Software, Jira Service Management, and other Jira tools (e.g., Confluence, Bitbucket) for all teams within the organization.
• Customize Jira to support specific needs, including dashboards, reports, workflows, and custom fields.
• Work closely with stakeholders to understand project requirements and design solutions that optimize the use of Jira for project tracking and reporting.
• Conduct regular Jira audits and provide recommendations for performance improvements and efficient configurations.
• Ensure that workflows and automation rules are designed to meet the needs of the business and increase productivity.
• Act as the primary point of contact for Jira-related issues, providing troubleshooting support and ensuring the platform runs smoothly for users.
• Provide guidance and assistance on customizations, integrations, and issue resolution to team members.
• Develop training materials, documentation, and user guides to help employees effectively use Jira.
• Conduct regular training sessions, workshops, and onboarding for new users to ensure proficiency with Jira tools.
• Stay updated on Jira best practices and industry trends, ensuring the team is always using the latest features.
• Partner with cross-functional teams to ensure Jira aligns with business requirements and evolving needs.
• Provide ongoing consultation on Jira usage, suggesting improvements to maximize efficiency.
• Collaborate with IT teams to ensure Jira integrates seamlessly with other tools and systems used by the organization.

Required Skills and Experience

• Minimum of 3-5 years of experience working with Jira in a technical or administrative capacity.
• Proven experience configuring and administering Jira (Software, Service Management, Confluence, etc.).
• Strong understanding of Jira workflows, permissions, and automation rules.
• Experience integrating Jira with other tools (e.g., GitHub, Bitbucket, Slack).
• Ability to work effectively remotely in cross-functional teams.
• Ability to meet deadlines and produce quality work.
• Proficient in Microsoft Suite software including Outlook, Word, Excel, SharePoint, and PowerPoint.

Education

Bachelor's Degree

Clearance Requirements

U.S. Citizenship with the ability to obtain and maintain a DoD Secret clearance.

Work Location: United States - Remote

• Our company prioritizes the benefits of flexibility and collaboration, whether that happens in person or remotely.
• If the position is remote or hybrid, you may periodically work from a Pantheon Data office location or client site.
• If this position is assigned to a Pantheon Data office location or client site, you'll work with colleagues and clients in person, as needed for specific client requirements.

Compensation

The salary range for this position is $75,000 - $90,000. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Benefits Overview

We are always looking for good people! Pantheon Data is committed to providing its employees with competitive salaries and benefits in order to increase employee satisfaction and productivity.In addition to our benefits, we also offer SmartBenefits through the Washington Metro Area Transportation Authority, where you specify an amount of your pre-tax wages be paid directly to your SmarTrip account. In some cases, tuition assistance may be available for continuing education expenses and certifications related to their position. Additional details may be found at https://pantheon-data.com/careers/

Pantheon Data Important Information

All qualified applicants will be considered for employment without regard to disability, status as a protected veteran, or any other status protected by applicable federal, state, local, or international law.

As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our Talent Team at Recruiting@pantheon-data.com or by phone (571) 363-4020.

This company uses E-Verify to confirm each employee's work authorization. For more information, click here E-Verify Participation Poster