University Library Technician Access Services

The University Library technician provides library services in response to the information needs of users at the library service points, primarily the Access Services Circulation desk; is committed to the library's role in supporting the academic and research needs of students and faculty; possesses high energy, enthusiasm, and a strong commitment to providing superior quality customer services to all.

Develops and maintains strong relationships with clients (those for whom formal professional
services are rendered) or patrons (students, faculty, staff, scholars, researchers and the general population) by listening to the client/patron and understanding and responding to identified needs. Collects information, investigates and directs client/patron to a source for help or information.

Knowledge of program procedures, methods, practices and their application to specific situations. This knowledge is usually acquired on the job or through progression in the same or similar career path and/or possession of a designated level of technical skill or knowledge in a specific technical area(s) and to stay current with developments and trends in areas of expertise. May be acquired through academic, apprenticeship or on-the-job training or a combination of these.

Utilizes appropriate data collection policy and procedures, filing systems, data management
systems, and programs. Compiles, assimilates, organizes, and stores printed and electronic information. Reviews, compiles and may analyze information to prepare reports.

Instructs and trains employees, students, faculty and/or other clients/patrons by providing
information, including appropriate procedures, practice and/or the operation of equipment

Presents information to individuals or groups; delivers presentations suited to the characteristics and needs of the audience. Conveys information clearly and concisely to
groups or individuals either verbally or in writing to ensure that they understand the information and the message. Listens and responds appropriately to others.

Develops plans to accomplish work operations and objectives. Schedules and assigns work to use resources efficiently. Observes and assesses work, provides feedback, administers and ensures compliance with human resources policies and procedures.

C. G. O'Kelly Library is a campus leader in advancing discovery and learning for the Winston-Salem State University community. Guided by the University's strategic plan, the library enhances student and faculty success by providing access to distinctive content while fostering support and spacing for intellectual connectivity. Under the direction of new leadership at O'Kelly Library, we are proud to announce the openings for University Library Technicians.

C. G. O'Kelly Library Room #115

High school diploma or equivalency and two years of experience in library services, office support, or related field; or equivalent combination of training and experience.

12 months

Please Note: A criminal background check will be conducted on candidate finalist prior to the offer of employment.

If no applicants apply who meet the required competency and T&E requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.

Resumes will not be accepted in lieu of completing an electronic application. The application must be competed in full detail (including work history) for your qualifications to be considered.

Failure to complete the application completely may result in you not being considered for the vacant position.

Your application for the position will not be complete until you receive an online confirmation number at the end of the process of applying for a position.

If you have general questions about the application process, you may contact Human Resources at OHR@wssu.edu. Individuals with disabilities requiring disability-related accommodation in the application and interview process, please call 336-750-2834

Develops and maintains strong relationships with clients (those for whom formal professional
services are rendered) or patrons (students, faculty, staff, scholars, researchers and the general population) by listening to the client/patron and understanding and responding to identified needs. Collects information, investigates and directs client/patron to a source for help or information

Knowledge of program procedures, methods, practices and their application to specific situations. This knowledge is usually acquired on the job or through progression in the same or similar career path and/or possession of a designated level of technical skill or knowledge in a specific technical area(s) and to stay current with developments and trends in areas of expertise. May be acquired through academic, apprenticeship or on-the-job training or a combination of these.

Utilizes appropriate data collection policy and procedures, filing systems, data management
systems, and programs. Compiles, assimilates, organizes, and stores printed and electronic information. Reviews, compiles and may analyze information to prepare reports.

Instructs and trains employees, students, faculty and/or other clients/patrons by providing
information, including appropriate procedures, practice and/or the operation of equipment

Presents information to individuals or groups; delivers presentations suited to the characteristics and needs of the audience. Conveys information clearly and concisely to
groups or individuals either verbally or in writing to ensure that they understand the information and the message. Listens and responds appropriately to others.

Develops plans to accomplish work operations and objectives. Schedules and assigns work to use resources efficiently. Observes and assesses work, provides feedback, administers and ensures compliance with human resources policies and procedures.