Voice Field Engineer | Full Time

EDUCATION/EXPERIENCE REQUIRED:

• Three (3) or more years of experience in health care Information Technology.
• Three (3) or more years of experience with complex multi-site VoIP networks.
• Three (3) or more years of experience performing moves, adds and changes (MAC) of analog, digital and IP phones.
• Three (3) or more years of experience with IT Service Management Tools (ITSM).
• Experience using Service Now preferred.
• Most desirable would be direct experience with Service Desk, Incident Management, Request Management, and Problem Management.
• The individual should have experience in surveying, designing/adding new departments or locations on to existing Henry Ford Health voice systems or networks.
• This includes the configuration of stations, trunks, voicemail, and call processing.
• The individual must have experience working with PSTN carriers.
• Experience includes creating new circuit orders, disconnect orders, and repair orders.
• Experience with data networking is desirable.
• Relevant industry certifications related to telecommunications, Voice Over IP, data networking, contact center, or collaboration/unified communications.
• Must be self-directed and can adapt to sudden changes.
• Must have strong customer facing skills.
• This position requires face-to-face contact with end users to identify and resolve their issues.
• Must be highly collaborative and able to work with different organizations and teams.
• Capable of working independently and can effectively communicate with leaders, users, and technical colleagues.
• Excellent verbal, written, and interpersonal communication skills.
• Ability to work quickly and efficiently under deadline pressure.
• Ability to handle numerous projects simultaneously.

CERTIFICATIONS/LICENSURES REQUIRED:

• ITIL certification(s).

• Organization: Corporate Services
• Department: Ntwrk Fac & Trans Srvcs
• Shift: Day Job
• Union Code: Not Applicable