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Description There is an exciting Bell Attendant position open at the Kimpton Hotel Monaco! What You'll Do Provide a positive first and last impression to guests as they arrive and leave the hotel. When servicing guests, you're professional, and friendly. Assist with luggage and packages upon arrival and departure and arrange transportation when necessary. Some of your responsibilities include:
- Get assignments, keys, and special guest requests from your supervisor at the beginning of your shift.
- Greet guests and take luggage to guestrooms promptly when checking in and upon checking out, check and secure guests' luggage until departure.
- Hail taxicabs and answer inquiries, carry luggage to the curb to meet transportation.
- Provide the guest(s) with information about their stay, the hotel, and answer questions.
- Book tours and assist with general information inquiries.
- Keep bell closet clean and neat, polish and clean bell carts daily, keep lobby area and public areas clean and tidy, deep clean other assigned areas.
- Deliver messages, packages, flowers, wine, and housekeeping items (hair dryers, ironing boards, irons, laundry/dry cleaning etc.) to guest rooms upon request.
- Direct guests to various meeting rooms.
- Set-up and maintain complimentary hotel lobby functions including the morning coffee service and the nightly concierge events.
- Turn in any keys to the proper department when your shift ends.
What You Bring
- High School Diploma is preferred.
- 1 year of experience in customer service or similar role.
- You've got a flexible schedule, able to work evenings, weekends, and holidays when needed.
- Basic writing skills, professional communication skills.
Be Yourself. Lead Yourself. Make it Count.
We are People Pleasing People.
Marcus Hotels & Resorts is an Equal Opportunity Employer. #KMPH
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Kimpton Hotel Monaco Pittsburgh
Apr 22, 2025