Emergency Communications Technician Shift Supervisor

Compensation Grade:

Salary Range:

Opening Date:

Closing Date:

Please Note: All job announcements close at 11:59 p.m. of the day before the posted closing date.

GENERAL RESPONSIBILITIES

Supervises a shift of ECTs to ensure calls are correctly directed and responses comply with standard operating procedures and all legal, technical, and other administrative guidelines.

Leads, models, and trains subordinates in proper broadcast procedures, including tone of voice, message construction, terminology, and transmission style.

Receives calls for service or identifies the need for service by monitoring various media, as needed during staff shortages and emergencies.

Assists in the implementation of Incident Command (IC) for natural and man-made emergencies.

Guides and coaches ECTs certified as Communication Training Officers (CTOs).

Evaluates and counsels' employees regarding their work performance, providing constructive feed when improvements are needed.

Recommend staff for special recognition or disciplinary action when warranted.

Recommends approval of employee leave requests, arranging for additional staff when coverage is short.

Reviews all daily training documents and provides constructive feedback to the trainer on the trainee's performance.

Provides oversight to employees in proper work procedures and the correct operation of communications equipment, including CAD, telephone, teletype equipment, and radios.

Investigates and reports to the Asst. Director of Operations regarding complaints against shift members.

Keeps Managers and Directors informed of Critical Incidents

Prepares reports as requested by Managers and Directors.

Keeps abreast of changes in policies, procedures and laws affecting public safety communications, and keeps shift up to date.

Performs operator-level maintenance on public safety communication equipment, as needed.

Provides credible testimony in court.

Attends in-service, mandatory, basic, advanced, and specialized training to acquire and maintain skills.

May represent PSCC management in meetings as subject matter experts.

Performs other duties as assigned.

QUALIFICATIONS

Two years of progressively responsible experience in public safety communications in an emergency call center as a full performance level public safety dispatcher.

Knowledge of supervisory principles and ability to manage the operations and programs of the unit/team.

Knowledge of Airport Geography to include the Toll Road and Access Highway

Ability to prepare and coordinate the work of the Emergency Communications Technicians (ECTs)

Skill in the use of a variety of public safety communications equipment to take and record calls and dispatch police, fire, and EMS units.

Knowledge of and ability to apply adult learning principles and instructional design techniques sufficient to design, deliver, and supervise training of ECTs.

Skill in using a computer, modern office suite software, with emphasis on computer-aided dispatch systems and public safety databases.

Ability to:

follow public safety and emergency dispatch functions, policies, and procedures.

speak and write in English effectively, including using appropriate and effective tone of voice and other speech characteristics to give clear instructions.

make detailed analyses of data and information and make recommendations.

identify and resolve conflict.

think and act strategically.

command and remain in command of an emergency.

articulate and execute senior staff decisions.

be discreet and conscientious.

PREFERRED QUALIFICATIONS

National Incident Management System (NIMS) 100, 200, 700 and 800 Series Police/Fire training from the Federal Emergency Management Agency Emergency Management Institute.

Certification in cardiopulmonary resuscitation (CPR) from the American Heart Association (AHA) or equivalent.

Certification in Automated External Defibrillation (AED) from the American Heart Association (AHA).

APCO Registered Public Safety Leader or NENA Emergency Number Professional Program certification.

EDUCATION

A high school diploma or a Certificate of General Educational Development (GED).

CERTIFICATIONS AND LICENSES REQUIRED

A state driver's license in good standing.

Certification as a National Crime Information Center (NCIC) and Virginia Criminal Information Network (VCIN) Operator within 6 months of hire, promotion, or placement in the job.

Certification as a Communications Training Officer (CTO) from the Association of Public-Safety Communications Officials (APCO) International, or an equivalent certification.

Certification as a Communications Training Officer, Ability to Obtain APCO CTO within 6 months of hire.

NECESSARY SPECIAL FACTORS

To be considered for this position, must pass:

a comprehensive medical examination including drug screening and vision;

an online, computer-administered skills and ability test; and

a psychological examination.

Must obtain certification as a VCIN Operator or obtain or recertify VCIN Operator certification within 30 days of hire, promotion, or placement in the job.

Must be able to successfully complete the On-the-Job training within 520 hours of hire, promotion, or placement in the job.

Works rotating shifts, weekends, and holidays and during periods of inclement weather.

May be subject to hold over or recall on a 24-hour basis for essential services and emergencies.

Communicates verbally and in writing and with first responders via radio communications in a high paced environment.

May experience job pressure from accountability for 24-hour operations, and multiple incoming/outgoing calls and communications during peak periods or emergencies.

Work is typically reviewed in progress and upon completion for quantity, quality, timeliness, teamwork, customer service, and other factors.

A background security investigation will be required for all new hires.

Metropolitan Washington Airports Authority is an Equal Opportunity Employer.| Follow us on Twitter @MWAAcareers.