Cash Office Associate, Northshore - Part Time

About:

Macy's is proudly America's Department Store. There's a reason we've been around for 160 years. Customers come to us for fashion, value and celebration. Macy's is also known for giving back to our communities.

The magic of Macy's ultimately comes alive in our stores, and our store colleagues are the ones making it happen. They provide outstanding customer service, create a memorable shopping experience, and drive sales results. A store position at Macy's (seasonal, part-time, or full-time) is the perfect way to explore the world of retail. Some of Macy's top executives started their careers as part-time retail sales associates. Our store positions are ideal for forming relationships, building teams, and developing leadership skills to grow your career at Macy's. Macy's stores are ideal for building capability in creating partnerships, building teams, and developing the leaders of tomorrow. Macy's is the "Academy" for retail careers.

Store colleague position (whether it's a seasonal job, part-time retail job, or a full-time career) is the perfect way to launch a career in the world of retail. Many of Macy's top executives started their careers in part-time retail sales roles, or as recent college graduates into our development programs in the various functions at Macy's.

Job Overview:

The Service Center Associate is responsible for driving all daily activities in the Cash Office/Gift Wrap area including wrapping and packing merchandise and giving refunds to customers in accordance with procedures and standards. Additionally, the associate is responsible for developing associates to deliver outstanding customer service through observation, training, coaching, and celebration.

Essential Functions:

• Acknowledge customers in a friendly and helpful manner within 30 seconds of their entry into the area.
• Wrap customers' in-store and mail-order purchases in a timely manner.
• Issue boxes, tissue, ribbon, and cards to customers.
• Effectively charge and ring up customers for gift wrapping materials and services using the register system (POS).
• Issue change and RF scanning equipment to associates in selling departments.
• Maintain supply inventory and keep supervisor informed of supply levels.
• Balance the safe and order money when needed.
• Maintain a working relationship with banks regarding issues with checks and other miscellaneous items.
• Maintain check-out/in log for equipment.
• Maintain records on sends processed including UPS manifests, fees, etc.
• Sell gift certificates and direct customers to Credit Inquiry Telephones as needed.
• Answer phones and forward calls to store departments and executives accordingly.
• Follow store's audit policies and procedures.
• Ensure that proper housekeeping and safety standards are followed in the department.
• Perform other duties as assigned.
• Follows shortage programs and procedures.
• Perform these functions in an efficient manner, as directed by the Supervisor.
• Regular, dependable attendance and punctuality.

Qualifications and Competencies:

• High School Diploma or equivalent required.
• At least one year of customer service experience.
• Effective written and verbal skills, ability to interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Basic math functions such as addition, subtraction, multiplication, and division.
• Able to use a calculator.
• Self-starter, able to work independently and as part of a team and must have good time management skills.
• Strong interpersonal skills with proven ability to communicate and share information with diverse groups of customers and peers.
• Resourceful self-starter, works well independently as well as part of a team, and able to adapt quickly to changing priorities.
• Strong organizational skills.
• Must be able to multitask in a fast-paced environment.
• Must be able to collaborate and function as a member of a team.
• Must possess a strong sense of urgency.
• Should be comfortable with the use of computers and frequent use of RF equipment.
• Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays.

Physical Requirements:

• Position requires prolonged periods of standing/walking around store or department.
• May involve reaching, crouching, kneeling, stooping, color vision and climbing ladders.
• Frequent use of computers and other technology necessary to perform job duties, including handheld electronic equipment.
• May involve reaching above eye level. Involves close vision, color vision, depth perception, and focus adjustment.
• Frequently lift/move up to 30lbs.