Coordinator- Database

About Bally's:

Bally's Corporation is one of the world's leading entertainment companies, with millions of players across digital gaming platforms and traditional casino venues. Recognized for our innovation, energy, and dedication to creating thrilling gaming experiences, we were born to entertain!

Bally's Chicago is a new exciting venture for the company. It will be a world-class entertainment destination resort, befitting Chicago's status as a world-class city.

A career with Bally's means starting on a path to endless possibilities. Our growing business is searching for service-minded individuals looking for a place to build and grow, excel, and truly make a difference. So if you want to be challenged in an exciting and fast-paced environment, this is the place for you!

Job Summary:

As a Coordinator - Database, you will support the marketing database's overall success, including maintenance and direct mail operations.

Duties and Responsibilities:

• Foster an environment that embodies Bally's Born to Entertain philosophy by creating a fun-filled, entertaining atmosphere
• Enthusiastically promote Bally's customer-centric culture of offering superior guest service and actively building long-lasting guest relations
• Adhere to policies and procedures in accordance with regulatory requirements, Company initiatives, and organizational goals
• Implement, develop, and maintain the player-tracking database
• Conduct database analysis at the direction of the management team
• Send weekly or monthly direct-mail updates to local printing companies
• Perform the duties and responsibilities associated with the Illinois Gaming Board Statewide Voluntary Self-Exclusion Program
• Responsible for the timely, creative, and equitable resolution of internal and external inquiries and complaints
• Perform other duties as assigned

Qualifications:

• Must be 21 years of age or older
• Must be able to obtain and maintain a gaming license issued by the Illinois Gaming Board
• Must have a high school diploma or equivalent
• Must know and comply with requirements of Title 31 Bank Secrecy Act as pertains to Credit/Player Services transactions
• Must be proficient in the entire Microsoft Suite and must be knowledgeable with casino computer systems
• High-level public relations and customer service skills are required
• Excellent written and verbal communications skills are required
• Must have a working knowledge of table games and slot machines
• Must be able to work weekends, weeknights, and holidays

What's in it for you:

• Competitive Salary with annual performance reviews.
• Comprehensive health coverage plan that includes medical, dental, and vision.
• 401(k) / Company Match
• Access Perks and Childcare Discounts
• Target Pay Range: $27 - 29/hr

Physical Demands:

• Regularly required to see, talk, hear, walk, and stand
• Frequently required to use hands to handle, feel, and reach
• Occasionally required to sit or stoop
• Occasionally lift and or move up to 30 pounds

Work Environment:

The work environment is fast-paced and contains bright lights, loud noise, and stressful situations.