Manager - Product Operations

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose - to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

We are seeking a dynamic Product Operations Manager to lead Go-To-Market (GTM) product initiatives. This role will focus on product enablement, managing cross-functional messaging and documentation around product enhancements and value proposition and collaborating with product marketing to develop and execute on GTM plans. This is a highly visible role which requires exceptional verbal/written communications skills and flexibility in acting as the central hub between Product and other organizations including Marketing, Sales, Solutioning and Client Services.

Requirements:

• Create a value proposition canvas to align customer needs with our offerings, while ensuring that we have a continuous feedback loop with Sales and Marketing around understanding client needs, behaviors and experiences through observation, feedback, and analysis.

• Serve as a bridge between Product and client facing teams to equip them with the necessary product knowledge to effectively position and sell our product offerings.

• Test product collateral usability with regional client facing teams and refine messaging appropriately based on feedback in partnership with Product Marketing.

• Develop a systematic path to share customer feedback with Product Leaders gathered through a series of interviews, client council forums and focus groups to inform strategic product decisions.

• Lead the charge in creating a robust communications plan for the broader Visa Direct Product organization ensuring the organization is abreast about the latest strategic objectives, product launches and updates while reinforcing product culture, team identify and mission.

• On the external communication and messaging front, actively manage external product roadmap communications in partnership with Sales and Marketing.

• Partner with cross functional teams to provide support during new product launches, ensuring that Product Marketing, Solutioning and Sales input into product planning and executive reporting and interface with sales, product marketing and client services.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Basic Qualifications

• 5 or more years of relevant work experience with a Bachelors Degree or at least2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD,MD) or 0 years of work experience with a PhD

Preferred Qualifications

• 6 or more years of work experience with a Bachelors Degree or 4 or more yearsof relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)or up to 3 years of relevant experience with a PhD
• Bachelor's degree in business, engineering, or other quantitative discipline
• 5+ years of relevant work experience in product operations, go-to-marketoperations, consulting, or related field.
• Prior experience supporting a fast-paced Product organization and ability todemonstrate leadership in driving complex go-to-market initiatives end-to-end.
• Excellent written / verbal communications absolutely required to work withsenior executives across various geographies and functions, comfortableleading business and technical discussions
• Self-starter with outstanding project and time management skills and ability tomanage competing priorities effectively.
• Ability to influence successfully in a matrixed and virtual organization.
• Strong analytical, teamwork, leadership, critical thinking, and timemanagement skills.
• Experience with Agile project management tools such as Jira, CRM tools suchas MS Dynamics, and Analytics tools such as Tableau, PowerBI, a plus
• Understanding of cross-border payments industry, a plus.

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 138,500.00 to 200,700.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.