Senior Product Manager, Unified Directory

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose - to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

You will step into a pivotal role driving a foundational Visa platform, where innovation and technological advancement are at the forefront of our mission. In this position, you will lead and shape the future of Visa's unified directory, ensuring continued security and seamless customer experience across all use cases and credential types. The platform service you will be managing touches nearly every Visa cardholder and every Visa client and supports many other core services across Visa internally. This role is critical to position Visa to be the best way to pay in all digital environments. Drawing on your extensive experience in the digital payments domain and with scaling products, you will drive strategy and product management. You will be a member of the Digital Products team within the Consumer Payments Organization at Visa, responsible for driving how every Visa payment instrument is used in digital environments.

The ideal candidate will work with minimal guidance in a fast paced, ambiguous work environment, and will have the ability to independently translate high level guidance into detailed deliverables. We are seeking a highly motivated individual who thrives in hands-on environments, capable of diving into the work, taking ownership, and delivering results without the need for constant supervision or managerial oversight. They will demonstrate good interpersonal skills and executive presence, especially being able to "sell" the vision and product to internal stakeholders as well as external clients. We are looking for a unicorn in this role - someone who technically adept, can work with architects on a new platform, is a very creative problem solver, and has ability to explain complex/ambiguous solutions simply to an wider set of audience.

Responsibilities:

• Lead the product roadmap and strategy for the Unified Directory: Define a compelling roadmap that enhances credential enrollment and retrieval, improves reliability, and builds critical infrastructure with clear benefits to our end clients and customers. Develop the long-term vision and set the roadmap to fulfill that vision.
• Product Delivery: Ensure the Directory is flexible, modular, and future proof to new data elements and experience use case it must serve
• Build next-generation intelligence: Leverage existing Visa data directories to drive a best-in-class unified directory that ensures we can accurately and securely and seamlessly identify customers from various sources and validate exit points for credential retrieval
• Collaborate cross-functionally: Partner closely with engineering, architecture, legal, privacy, sales, risk, compliance, and customer support teams to make informed decisions on product direction, technical trade-offs, and client experience enhancements.
• Champion the customer: Understand the varying needs of our issuing clients, wallets and payment service providers, and merchants/acquirers to ensure usability and future-proofing our of Directory. Have a broad lens of who the customer is - your customer is internal Visa product developers who will use our Unified Directory as well as our clients such as Issuers, PSPs, Merchants.
• Navigate complexity with confidence: Provide clarity in ambiguous situations, set clear priorities, and maintain focus on delivering measurable business outcomes. Spot risks, find opportunities, identify competitive landscapes, and emerging trends, and understand implications, breaking insights down into pragmatic actions.
• Champion GenAI: Understand how to use GenAI to build and release product faster, better. Ensure Visa's Directory solves for future agentic AI use cases.
• Two-Sided Network Approach: Deeply understand the need to simultaneously scale a two-sided network. You will need to work closely with our 'supply' side API owners to enroll data into the directory and with our 'demand' side API/SDK owners to ensure the exit points can be trusted and verified for retrieval of data.
• Gain Followership: Build strong, collaborative relationships and buy-in from the organization across levels and product portfolios. Demonstrated experience working in a matrixed environment at scale partnering across all functions, business units
• Working across geographies is key - and gaining buy in and alignment with regional executives is a key aspect of this role
• Deliver High Quality PM Artifacts: Achieve excellence in quality of PM artifacts (requirements and Epic writing, roadmaps, backlogs, PRDs) and data-driven decision making. Drive a robust software development process that is agile, predictable, and results oriented. Bring a combination of critical thinking and pragmatic delivery to yield the best short-term as well as long-term results.
• Demonstrated success in driving positive cultural change and fostering an environment where employees feel connected and motivated to collaborate.
• Documentation & Best Practices: Develop and maintain detailed platform documentation, including architecture diagrams, deployment procedures, and operational guidelines. Continuously evaluate and implement best practices to enhance platform quality and security.
• Root Cause Fixer - While others may be satisfied with temporary band-aid solutions, you see the true source of the problem and can't imagine wasting time on anything besides killing it at its roots. You see the roadblocks in the way that are slowing everyone down and find ways to remove them.

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Basic Qualifications

• 8 or more years of relevant work experience with a Bachelor Degree or at least5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or2 years of work experience with a PhD

Preferred Qualifications

• 9 years of work experience with a Bachelor's Degree or at least 6 years ofexperience with an Advanced degree (e.g. Masters/MBA/JD/MD)
• Demonstrated experience in product management, preferably with multi-sidednetworks and/or database unification. Fintech a plus.
• Track record of product roadmap definition and execution
• Demonstrated excellence in the areas of customer insight, critical thinking, andproduct innovation.
• Agile Methodology: Strong understanding and implementation of Agileframeworks like Scrum or Kanban, experience managing softwaredevelopment projects using Agile methodologies.
• Coding and Technical Skills: Being able to understand the codes from theengineering team to drive technical conversations.
• API Development: Know the basics of real-time AI applications and designingRESTful APIs.
• AI Compliance & Guardrails: Understand AI compliance frameworks and bestpractices for ethical AI usage. Be familiar with implementing guardrails toensure responsible AI deployment.
• Project Management: Experience leading complex projects from inception tocompletion, with demonstrated ability to drive innovation and continuous improvement across projects with a development team, experience managingmultiple projects and priorities in a fast-paced, dynamic environment.
• Experience working in global organizations and roles that need collaborationwith stakeholders, partners and development teams spread around the globe,gathering regional and global requirements
• Innovation: A passion for innovation and a commitment to staying up to datewith the latest advancements in Generative AI.
• Critical Thinking: Exceptional analytical and problem-solving skills, with aknack for making data-driven decisions.
• Communications Skills: Clear, concise, and influential communication skillswith senior leaders and impeccable written communication in both prose andvisual presentation.
• Self-Aware Learner - You know what you know and know what you don't know,and are able to quickly learn, understand, and apply new knowledge
• Great Listener & Question Framer - You listen to others with just as muchintensity and focus as you do everything else in your life. You know that a goodanswer to the right question is infinitely better than a great answer to thewrong question.
• Reliability & Accountability - When you take on a task or role, you get it doneand get it done at a high level...no questions asked. You do not require anyoneto check in and hold you accountable, but you are really good at doing so forother people, ensuring they do what they were supposed to do.
• SWAN: Smart, Works Hard, Ambitious and Nice!

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 143,200.00 to 207,800.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.