Operations Field Supervisor

SAN JOSE, CA

SANTA CLARA COUNTY

OPERATIONS FIELD SUPERVISOR

EXEMPT

SUMMARY: The Field Supervisor is responsible for day-to-day operations including facilitation of internal communication between field staff and management, outside agency interface, system status monitoring, facilitating short-term scheduling needs, equipment and supply maintenance, as well as other operational support functions as assigned by the Manager of Operations.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Direct, monitor, communicate with and evaluate all field employees in his/her assigned area.
• Liaison with patients, public safety agencies, training institutions, hospital personnel, and other system users.
• Ensure maintenance of quality field operations through daily contact, oversight, communication, and evaluation.
• May prepare employee evaluations and field crew contact reports.
• Ensure PCR's and other field paperwork is 100% reconciled daily in conjunction with the PCR processing.
• Ensure 100% of operational response exceptions are brought to closure with appropriate action.
• Provide staff counseling and guidance and information regarding AMR operations.
• Promptly investigates incidents involving assigned units or personnel, including, filing of internal and external reports, and counseling staff.
• Ensure maintenance of adequate levels of staffing, equipment and medical supplies for field units
• Implement and enforce company policies and standards.
• Perform direct ALS/BLS patient care activities.
• Maintain communication with other agencies and departments.
• Serve on committees with other departments to set policies and generate ideas.
• Perform other related duties as required.
• Prepare reports and manages projects as assigned by Operations Manager or Director of Operations.
• Maintain availability during disaster situations or mass casualty incidents and assist in any capacity needed.
• Attend scheduled meetings as required by the Operation Manager.
• Responsible for complying with all local, state, and federal employment laws and company policies. (i.e., Americans with Disability Act, Affirmative Action Plan, etc.)
• Responsible for supervising, directing and developing subordinates, including completing performance reviews, counseling sessions, etc.
• Responsible for developing and maintaining department budgets.
• Responsible for adhering to all company policies and procedures.
• Direct AMR resources during mass casualty/disaster operations.
• Adherence to and compliance with information systems security is everyone's responsibility. It is the responsibility of every computer user to: Know and follow Information Systems security policies and procedures. Attend Information Systems security training, when offered. Report information systems security problems.
• Mentor employees, conduct performance evaluations, counsel and provide disciplinary actions to assigned personnel, and works to facilitate individual and team development that drives positive results.
• Champion affirmative action efforts in all aspects of employment, including but not limited to staffing, training, promotion, etc. Responsible for compliance with and enforcement of company/department policies and procedures.

NONESSENTIAL DUTIES AND RESPONSIBILITIES

• Perform other duties required.

Physical Requirements:

• The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Must be able to successfully pass Physical Agility Test. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is frequently required to sit; talk or hear; stand; walk; use hands to handle or operate objects, tools, or controls; and reach/pulling with hands and arms and driving ambulance. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl; and taste.

• The employee must frequently lift and/or move up to 200 pounds with the assistance with a partner and occasionally lift and/or move up to 200 pounds with the assistance of a partner. Specific vision abilities required by this job include close vision, distance vision color vision, peripheral vision, depth perception, and the ability to adjust focus.

MINIMUM QUALIFICATIONS:

Education/Licensing/Certifications

• High school diploma or GED. Current CPR, PHTLS, and ACLS certification, or equivalent credentials. Some advanced education preferred. Must be able to acquire all County Supervisor accreditations.
• No disciplinary actions against certification, accreditation, or license in the past 24 months.
• A Santa Clara County accredited Paramedic or Santa Clara County credentialed EMT.

Experience:

• A minimum of three (3) years full time field experience in a 911 system that provides ALS care.

Knowledge and Skills:

• Must be able to function as a field paramedic or EMT performing direct ALS/BLS patient care activities. Must be able to drive an ambulance and have a driving record in compliance with AMR policy regarding insurability. Microsoft office experience. Thorough knowledge of system status management. Effective oral and written and Interpersonal communication skills.

Why Choose AMR? AMR is one of Global Medical Response's (GMR) family of solutions. Our GMR teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. View the stories on how our employees provide care to the world at www.AtaMomentsNotice.com. Learn how our values are at the core of our services and vital to how we approach care, and check out our comprehensive benefit options at GlobalMedicalResponse.com/Careers.

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

Benefit Statement: Check out our career site benefits page to learn more about our comprehensive benefit options, which include medical, vision, dental, 401k, disability, FSA, HSA, EAP, vacation and paid time off.

Pay Range: $110,000 - $138,000 (DOE)