AV Systems Engineer

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose - to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

The IT Digital Media Engineering team is looking for a seasoned AV Systems Engineer who is passionate about how to shape Visa's future way of working and collaborating. Our team is focused on being a trusted partner and helps enable fellow colleagues to communicate and connect anywhere in the world. We pride ourselves in thinking outside of the box and push the technical boundaries of building the future of hybrid workplace.

This candidate is a thought leader who is highly motivated in figuring out how to transform Visa into the best place to work, communicate, and collaborate. The ideal candidate will have a strong understanding of AV life cycles from conception to deployment to operations. This candidate will have deep technical knowledge around collaboration tools, conference room technology, live event production, video walls, digital signage, and video conference platforms. It is essential this candidate understands best practices and always stays ahead of industry trends.

This role will be highly collaborative and responsible for key partnerships with IT, Facilities, Construction and Real Estate, and AV vendors. This person will be a key driver in implementing new technologies and innovative solutions throughout all of Visa. It's very important for this candidate to have a positive can-do attitude, incredibly organized, tenacity in solving problems, strong team player, and be able to communicate effectively with stakeholders.

Essential Functions:

• Use your expertise to get into the technical weeds and do what it takes to get the job done
• Design and commission innovative AV solutions for boardrooms, lobbies, innovation centers, conference rooms, event spaces, training rooms, collaborative spaces, video walls, digital signage, etc.
• Drive AV scopes and partner with stakeholders, general contractors, IT teams, facilities, vendors, etc. and ensure office build and refresh projects are completed according to design specifications
• Provide stellar customer service and consult with internal clients to discuss, plan, and ensure their AV requirements for their meetings and events are properly supported
• Manage IT engineering support tickets and troubleshoot and resolve complex A/V issues in a timely manner
• Monitor AV equipment, aid in conference room sweeps, and perform preventative maintenance
• Perform proof-of-concept (POC) tests and validation on new and emerging A/V technologies
• Create, update, and archive all documentation and wikis
• Contribute to updating AV standards and practices
• Train and mentor other team members

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Basic Qualifications

• Bachelors degree, OR 3+ years of relevant work experience
• Has customer service first approach with a positive, can-do attitude
• Proven track record in planning and delivering AV solutions in a fast-paced, pressured environment

Preferred Qualifications

• 2 or more years of work experience
• CTS, CTS-I, CTS-D, AVN, MS-700, CCNA Certification
• Experience with Logitech, Poly, Neat
• Experience deploying and supporting Microsoft Teams Rooms, Zoom Rooms
• Experience handling TMS, CUCM, RPRM, Audiocodes
• Experience with video wall tech stack, Planar, Nanolumens, LG, Megapixel, Analog Way, BrightSign
• Experience with QSC, Biamp
• Experience with Appspace
• Experience using ticketing systems like ServiceNow or JIRA
• Experience in using webcast platforms such as VBrick and Microsoft Teams Live Events
• AutoCAD, Bluebeam, Visio
• Experience in audio DSP programming and Dante network
• Experience with Crestron and Extron matrix switchers
• Knowledge of networking, firewalls, proxy, NDI, NVX, HLS, RTMP

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 84,000.00 to 119,650.00 per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.