Staff Systems Engineer - Email/SecureFTP (SFTP)

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose - to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

The Corporate IT Systems Engineering team is looking for a seasoned application engineer who is passionate about how to shape Visa's productivity tool set for employees. Our team is focused on being a trusted partner and helping enable fellow colleagues to utilize the best productivity tools safely and efficiently. We pride ourselves in thinking outside of the box and push the technical boundaries of building the next generation of productivity tools.

This candidate is a thought leader who is highly motivated in figuring out how to ensure tier 1 tools like Microsoft Exchange and SFTP are always available. The ideal candidate will have a strong understanding of M365 architecture, security, and data flows. It is essential this candidate understands best practices and always stays ahead of industry trends and company policies.

It's very important for this candidate to have a positive can-do attitude, incredibly organized, tenacity in solving problems, strong team player, highly collaborative, and be able to communicate effectively with stakeholders.

Essential Functions:

• Perform Engineering and 3rd level support which includes Architect, Engineer support Messaging & SFTP solutions.
• Excellent technical knowledge in Exchange Online, Microsoft Exchange, Email gateways, Email security appliances.
• Managing O365, Hybrid deployment, Compliance and Security Policies in Email/Messaging environment.
• Email archiving solutions.
• Work with the Information Security Office to ensure solutions deployed meet Visa Security Requirements, provide technical assistance for investigation and analysis of security alerts and maintain system security.
• Diagnosing and resolving technical issues related to file transfers, including connectivity problems, access errors, and data integrity issues.
• Provide technical consultancy to operations, engineering team members and end users to ensure problem resolution is achieved in the shortest possible timeframe. Document technical solutions.
• Communicate and liaise with all other Company departments, notify appropriate parties immediately of any issues which may affect efficient operations including, but not limited to, outages, service disruptions, and repeated customer complaints.
• Thinking outside the box and develop and document creative engineering solutions.
• Interface with customers to gather appropriate details or communications designs.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Basic Qualifications

• 5+ years of relevant work experience with a Bachelor's Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD, OR 8+ years of relevant work experience.

Preferred Qualifications

• 6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
• Minimum 5 years' work experience in relevant technologies comprising of Microsoft Exchange, Exchange Online, Email gateways, Email security devices and File Transfer technologies.
• Bachelor's degree in computer science or information systems or equivalent.
• Microsoft M365 certifications are highly desirable.
• High level of competence in the following: M365, Microsoft Exchange, Email Security gateways, Email Security appliances.
• Strong understanding or email data flow, high availability, disaster management and recovery, other messaging technologies such as archiving solutions.
• Good knowledge of understanding and implementing email security policies.
• Strong understanding of file transfer protocols (HTTPS, SFTP, FTPS) and their security implications to safeguard sensitive information from end-to-end.
• Expertise in Globalscape EFT / other Enterprise File Transfer solution, administration and configuration.
• Strong analytical, interpersonal, facilitation and leadership skills along with effective oral/written communication skills.
• Experience of leading technology deployments on complex cross regional projects, including planning, documentation, and implementation.
• Workclosely with cross-functional teams including network engineers, cybersecurity, end-users, and external financial institutions.
• Demonstrated ability to meet deadlines and commitments in a dynamic environment that requires multitasking among multiple concurrent projects.
• Deep experience with network infrastructure and security principles.
• Ability to multi-task and work with minimum supervision, proactive, and be self-motivated.
• Develop automation and self-service mechanisms to reduce friction using the platform and ensure secure, efficient transfer of data between internal and external systems
• Monitor performance, implement alerting, and proactively resolve errors that arise through automation.
• Experience in handling escalations via ServiceNow and JIRA.
• Experience in Change Management (ITIL/ITSM)
• An enthusiastic positive attitude towards working in a team environment.
• Available outside office hours for 3rd level support.
• Perform related duties, as needed.

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 124,700.00 to 180,650.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.