Job Posting Information
| Posting Number |
PG194516SP |
| Internal Recruitment |
No |
| Working Title |
Technology Support Technician |
| Anticipated Hiring Range |
$48,000 to $51,829 |
| Work Schedule |
Mon - Fri, business hours |
| Job Location |
Raleigh, NC |
| Department |
Education Information Technology (EdIT) |
| About the Department |
About the NC State College of Education
As one of the nation's top-ranked colleges of education, NC State's College of Education leads the way in North Carolina in preparing extraordinary educators, conducting transformational research, and engaging communities where they are to improve the educational outcomes of all learners and advance the greater good. The college's faculty are widely-recognized thought leaders who use their research to transform the practice of teaching, learning, and leading. They have particular strengths in improving technology-enhanced learning and teaching; fostering community-based learning and PK-16 partnerships; and innovating leadership and workforce development, educational policy, and evaluation. About two-thirds of the faculty are grant active. They are engaged in over 225 active projects totaling $151 million, making them the most productive in terms of research activity compared with other colleges of education in North Carolina and among the Top 5% in the nation. In FY24, the college's research expenditures exceeded $20 million.
The college has over 1,600 students studying across five graduate certificates, seven undergraduate majors, two undergraduate minors, 13 master's degrees, three Ph.D., and two Ed.D. programs housed in three academic departments: Educational Leadership, Policy, and Human Development; Science, Technology, Engineering, and Mathematics Education; and Teacher Education and Learning Sciences, with approximately 130 tenure-track and professional-track faculty, 110 support and professional staff, and about 160 graduate and teaching assistants. The College of Education is also home to the Belk Center for Community College Leadership and Research, the Friday Institute for Educational Innovation, and Elevate, NC State's inclusive postsecondary education program for students with intellectual and developmental disabilities.
The college has over 18,000 living alumni, with over 6,000 working in public schools in every county in North Carolina. Those who are teachers rate among the highest in effectiveness on surveys of school employers in North Carolina.
College of Education Information Technology (EdIT)
The College of Education Information Technology department (EdIT), under the College of Education's Dean's Office, supports and maintains the technological infrastructure of the College in coordination with appropriate campus entities.
You Belong Here! At NC State, our goal is for all employees to reach their fullest potential at work. As you consider this opportunity, we encourage you to review our
Employee Value Proposition (
https://news.hr.ncsu.edu/you-belong-here/) and learn more about what makes NC State the best place to learn and work for everyone. |
| Essential Job Duties |
The Technology Support Technician provides Tier 1 IT support to NC State College of Education and Department of Psychology customers. This involves desk side, phone and occasional remote user support for software and hardware. This includes other end-user support duties as assigned.
General Scope of Job Duties:
- Installs basic software and hardware for common use areas according to prescribed procedures. Performs routine diagnostics and maintenance on equipment, including installing basic patches and upgrades, and set-up and configuration of new hardware and software.
- Responds to inquiries for assistance from users of computers and related software and hardware devices including access control devices, printers or copiers; import/export file, and run reports. Solicits relevant information from users to describe non-routine problems to escalate problems to technical experts.
- Provides support for other systems and technologies as needed including Windows systems, Linux systems, custom research equipment, non-University supported classrooms, and mobile technology. This can range from routine technical support to assisting with needs assessments, planning, and acquisition of appropriate technology.
- Must successfully communicate with customers regarding their issue(s) in both written and verbal form (face-to-face and via phone).
- Assists in maintaining the College's agent-based inventory system. Such systems could include solutions like JAMF, Meraki, or SCCM.
Note: This position requires an on campus presence to effectively perform the essential duties of the position. As such, employees must reside within a commutable distance and must report to campus regularly to perform certain work-related tasks as a condition of employment. |
| Other Responsibilities |
- Other duties as assigned by Supervisor.
|
Qualifications
| Minimum Experience/Education |
High school diploma or equivalency and one year of experience in the field of technology related to the area of assignment; or an equivalent combination of training and experience.
All degrees must be received from appropriately accredited institutions. |
| Other Required Qualifications |
- End-user, desk side technical support experience and familiarity with current trends and technology
- Excellent customer service skills, including the ability to communicate with users of all ability levels directly, via telephone or in written form
- Substantial support knowledge of Microsoft Windows 10 desktop and Office support (Word, Excel, PowerPoint)
- Ability to engage and master new skills quickly and without direct supervision
- Willingness and experience implementing and supporting specialty hardware, software applications and special projects
- Ability to lift 50 lbs. in service of IT and facilities duties
|
| Preferred Qualifications |
- Operational ServiceNow Incident Resolution experience
- Experience in a higher education/university environment
- Experience with Windows Active Directory, JAMF Apple Device Management, and System Center Configuration Manager
|
| Required License or Certification |
N/A |
| Valid NC Driver's License required |
No |
| Commercial Driver's License Required? |
No |
Recruitment Dates and Special Instructions
| Job Open Date |
03/31/2025 |
| Earliest Close Date---- (Positions will be posted until 5:00 PM ET on this date. Positions remaining posted after this date are still accepting applications but may close at any time.) |
04/07/2025 |
| Notice to Applicants |
Please note that the work history on your resume must also be included in your application. |
| Special Instructions |
Please complete the required application fully and attach a resume, cover letter, and contact information for at least three professional references. |
Position Details
| Position Number |
00060894 |
| Position Type |
SHRA |
| Position Classification Band Title |
Technology Support Technician |
| Position Classification Band Level |
Contributing |
| Position Classification Salary Range |
$ 36,094 - $ 83,230 |
| Salary Grade Equivalency |
IT01 |
| Alternate Option |
If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations. |
| Full Time Equivalent (FTE) (1.0 = 40 hours/week) |
1.0 |
| Appointment |
12 Month Recurring |
| Mandatory Designation - Adverse Weather |
Non Mandatory - Adverse Weather |
| Mandatory Designation - Emergency Events |
Non Mandatory - Emergency Event |
| Time Limited Position |
No |
| Time-Limited Appointment Length (if applicable) |
|
| Department Id |
130601 - Business Operations - CED |
| AA/EEO |
NC State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-515-3148 to speak with a representative at the Office of Equal Opportunity.
If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or
workatncstate@ncsu.edu.
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.
NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. |
|
North Carolina State University
$ 36,094 - $ 83,230
Apr 01, 2025