Assess and Triage Care Advocate - Remote in Florida

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

What makes your clinical career greater with UnitedHealth Group? You can improve the health of others and help heal the health care system. You can work with in an incredible team culture; a clinical and business collaboration that is learning and evolving every day. And, when you contribute, you'll open doors for yourself that simply do not exist in any other organization, anywhere.

Are you an independently licensed mental health professional with background in insurance/managed care industry? Are you a clinician who has worked in a mental health, chemical dependency and/or crisis role in direct service? Bring your clinical experience to a rewarding position on a fast-paced, supportive team. We're looking for a clinically curious, passionate, dedicated professional to fill a queue-based, telephonic care advocacy role.

The schedule is Monday through Friday 11:45am - 8:15pm Eastern and requires working a minimum of 2 holidays per year. Residency and independent licensure in Florida are required. This is a salaried position that includes a shift differential for evening hours.

You'll enjoy the flexibility to work remotely * from anywhere within the State of Florida as you take on some tough challenges.

Primary Responsibilities:

• Field inbound calls in a queue from members for the purpose of assessment and triage
• Focus on psychiatric and chemical dependency treatment for members
• Provide psychoeducation
• Complete clinical assessments
• Assist members in determining appropriate levels of care
• Obtain information from members for outpatient and higher level of care requests for treatment
• Coordinate benefits and transitions between various levels of care
• Provide crisis intervention and support to members

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Master's degree in Psychology, Social Work, Counseling, or Marriage and Family Counseling; or Licensed Ph.D.
• Active, unrestricted, independent clinical license in the State of Florida: LCSW, LMFT, LMHC, or LP
• 3+ years of experience in a related mental health environment
• Experience working in any of the following clinical settings:
  
  
  
  • Managed Care
  • Crisis Center
  • Hospital Inpatient
  • Residential Facility
  • Community or County Mental Health Center
  • Private Practice
  • Substance Abuse Treatment Center
  • Outpatient Clinic
  • Telehealth Services
  
  
  
  
• Intermediate proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams)
• Proven ability to talk and type at the same time while simultaneously navigating multiple programs and screens
• Ability to work 11:45am to 8:15pm EST
• Reside in Florida

Preferred Qualifications:

• Crisis intervention experience
• Dual diagnosis experience with mental health and substance abuse
• Call center experience
• Experience determining levels of care for behavioral health services
• Experience using Interqual, ASAM, and/or Locus criteria
• Experience working with various age groups
• Experience working in an environment that required coordination of benefits and utilization of multiple groups and resources for members

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

The salary range for this role is $59,500 to $116,600 annually based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.