Reference Coordinator - Human Services

NetSmart Technologies
United States, Kansas, Overland Park
Apr 01, 2025
In this role, you will support our Human Services organization and focus on ongoing program management. Human Services partners with providers in healthcare, behavioral health, child welfare, and social services to deliver innovative technology solutions. Our tools streamline operations, enhance care coordination, and support person-centered care, helping organizations navigate the unique challenges of Human Services settings. Working in Netsmart's Sales Enablement organization, you will work closely with Sales and Human Services business unit leaders to align the best client advocates to their opportunities to close deals and support Netsmart's growth. Collaboration and process improvement efforts will be at the heart of your day, as you partner across cross-functional teams to strategize client connections for the best outcomes while also playing a role in responding to Request for Proposals (RFP). This position offers the opportunity to influence sales, build relationships, and to be an integral part of a collaborative, results-driven environment. If you're a proactive leader with program or project management skills and a passion for collaboration and innovation, we encourage you to apply and help shape the future of healthcare advocacy. Responsibilities Support development and management of complex internal and external programs to deliver business-aligned outcomes Identify opportunities to improve program outcomes by researching program development and management best practices Responsible for completion of program tasks and deliverables, development of business processes to meet program objectives Lead cross functional groups and business stakeholders to ensure program deliverables are met Create and maintain reporting on program performance against defined goals and objectives Collaborate with Sales and HS Business Unit leaders to respond to RFPs Proactively develop and apply knowledge of industry intelligence and trends relevant to specific audiences Integrate and champion innovative solutions to enhance operational efficiency and team productivity Qualifications Required Bachelor's degree or equivalent relevant work experience At least 2 years of experience with program administration At least 2 years of experience managing financial budgets and/or accounting tasks Effective and efficient communication skills and be able to organize, prioritize and schedule a high workload Demonstrated analytical and problem-solving abilities Strong collaborative skills and the ability to communicate effectively with various audiences Preferred Ability to secure and deploy resources effectively and efficiently At least 2 years experience in the Human Service industry Experience with ReferenceEdge At least 2 years of experience with program development or project management Ability to anticipate and balance the needs of multiple stakeholders Ability to plan and prioritize work to meet commitments aligned with organizational goals Expectations Potential travel 10% of the time as needed Netsmart is proud to be an equal opportunity workplace and is an affirmative action employer, providing equal employment and advancement opportunities to all individuals. We celebrate diversity and are committed to creating an inclusive environment for all associates. All employment decisions at Netsmart, including but not limited to recruiting, hiring, promotion and transfer, are based on performance, qualifications, abilities, education and experience. Netsmart does not discriminate in employment opportunities or practices based on race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, physical or mental disability, past or present military service, or any other status protected by the laws or regulations in the locations where we operate. Netsmart desires to provide a healthy and safe workplace and, as a government contractor, Netsmart is committed to maintaining a drug-free workplace in accordance with applicable federal law. Pursuant to Netsmart policy, all post-offer candidates are required to successfully complete a pre-employment background check, including a drug screen, which is provided at Netsmart's sole expense. In the event a candidate tests positive for a controlled substance, Netsmart will rescind the offer of employment unless the individual can provide proof of valid prescription to Netsmart's third party screening provider. If you are located in a state which grants you the right to receive information on salary range, pay scale, description of benefits or other compensation for this position, please use this form to request details which you may be legally entitled. All applicants for employment must be legally authorized to work in the United States. Netsmart does not provide work visa sponsorship for this position. Netsmart's Job Applicant Privacy Notice may be found here.