Supplier Quality Warranty Engineer

Req ID:480468

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

Could you be the full-time hybrid Supplier Quality Warranty Engineer in New Castle, DE, US we're looking for?

Your future role

Take on a new challenge and apply your robust technical and quality engineering expertise in a new cutting-edge field. You'll work alongside dedicated, resourceful, and collaborative teammates. You'll lead the charge in operational problem-solving for quality issues related to externally purchased parts, making a significant impact on project reliability and cost management. Day-to-day, you'll work closely with teams across the business (including Project Managers, Quality Safety Managers, and Engineering), manage the supplier performance during the warranty period, and much more.

We'll look to you for:

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  Ensuring the Supplier quality portal is properly used for Supplier quality warranty issues, including the proper notifications of issues to suppliers,

  
  
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  Leading progress & monitoring the completion of containment, corrective action, and solution implementation as defined,

  
  
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  Supporting procurement and contract manager to consolidate CONQ for claim recovery/back charge process,

  
  
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  Verifying the quality of the description and characterization done by the Alstom team, complementing as necessary to ensure the right understanding of the issue,

  
  
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  Formally notifying the issue to the supplier and ensuring that the containment action is defined and implemented,

  
  
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  Ensuring the root cause is validated and the solution will address the root cause,

  
  
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  Managing Return of Experience from warranty topics and ensuring REX is captured and shared across projects.

  
  

All about you

We value passion and attitude over experience. That's why we don't expect you to have every single skill. Instead, we've listed some that we think will help you succeed and grow in this role:

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  Degree in Technical and/or Quality Engineering,

  
  
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  Minimum 3 years of experience in Quality and/or Engineering field,

  
  
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  Ability to manage cross-functional relationships and work effectively with suppliers,

  
  
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  Strong leadership with communication and influencing skills,

  
  
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  Experience or understanding of engineering, validation, field reliability growth, and the railway industry (preferred),

  
  
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  Knowledge of problem-solving methods and quality analysis tools such as 8D and Ishikawa (preferred),

  
  
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  Familiarity with FMEA product/process and control plan (preferred),

  
  
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  Willing to travel.

  
  

Things you'll enjoy

Join us on a life-long transformative journey - the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You'll also:

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  Work with dedicated, resourceful, and collaborative teammates to lead operational problem-solving for quality issues related to externally purchased parts,

  
  
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  Being a part of the U.S.East Coast rail development (high-speed train new technologies and components),

  
  
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  Utilise our robust technical and quality engineering working environment,

  
  
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  Contribute to innovative projects,

  
  
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  Steer your career in whatever direction you choose across functions and countries,

  
  
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  Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension)

  
  

You don't need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you'll be proud. If you're up for the challenge, we'd love to hear from you!

Important to note

As a global business, we're an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We're committed to creating an inclusive workplace for everyone.