Customer Solutions Specialist

Your Job

Georgia-Pacific is looking for a Customer Solutions Specialist to join our Consumer Products Supply Chain organization. In this position, you'll play a critical role in identifying process improvement opportunities, analyzing supply chain metrics, and utilizing SAP to fulfill customer purchase orders and resolve customer replenishment issues. With your exceptional communication skills and ability to create relationships, you'll collaborate with cross-functional teams and influence partnerships to ensure timely resolutions and profitable customer satisfaction. Bring your sense of urgency and customer focus to our virtual environment, leveraging digital tools to excel in this exciting role.

Location: This role is based out of our GP headquarters in Atlanta, GA. We operate on a hybrid schedule with remote flexibility.

Our Team

We are seeking a Customer Solutions Specialist (CSS) who will be a vital member of our dynamic GP Consumer Products team. This CSS will bring economic thinking and resolution to a fast-paced environment. They will work alongside other CSSs and will report to a Customer Solutions Manager.

What You Will Do

• Utilize SAP to fulfill customer purchase orders, monitor order status, and to research and resolve customer replenishment issues
• Act as a principled entrepreneur by identifying process improvement, key service trends, and cost savings opportunities to drive improvements and create value
• Analyze and report customer supply chain metrics (in-stock, on time, case fill rate, and others), including executive summaries
• Utilize SAP to monitor order status and to research and resolve customer replenishment issues
• Troubleshoot and identify solutions while working through service issues
• Understand and develop relationships with customers to profitably anticipate and satisfy their needs
• Influence and build internal and external partnerships while practicing careful communication
• Exercise sound judgment, prioritize duties, and follow tasks through to completion in a timely manner
• Communicate and interact with cross-functional teams (including order management, sales, transportation, and contacts at the facilities) to solve business problems
• Maintain a strong sense of urgency and customer focus
• Collaborate and build relationships in a virtual environment leveraging digital tools

Who You Are (Basic Qualifications)

• Experience in a supply chain, logistics, order management, or order replenishment role
• Experience in a customer-facing role
• Strong aptitude with Microsoft Office to include Excel (basic formulas, Pivot Tables, and analyzing data trends), Word, Teams, and Outlook

What Will Put You Ahead

• Bachelor's degree or higher
• SAP experience, preferably S4 Hana
• 3+ years of order management and/or supply chain experience
• Experience in the consumer goods industry

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Hiring Philosophy

All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here.

Who We Are

As a Koch company and a leading manufacturer of bath tissue, paper towels, paper-based packaging, cellulose, specialty fibers, building products and much more, Georgia-Pacific works to meet evolving needs of customers worldwide with quality products. In addition to the products we make, we operate one of the largest recycling businesses. Our more than 30,000 employees in over 150 locations are empowered to innovate every day - to make everyday products even better.

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

Our Benefits

Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.

Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.

Equal Opportunities

Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here, aqui, or tu).

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