New

Service Coordinator

TEKsystems
$20.00 - $22.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Illinois, Schaumburg
Apr 02, 2025
Description We are seeking an experienced and highly organized Service Coordinator III to join our team. The ideal candidate will coordinate and oversee the execution of service tasks, ensuring the highest level of customer satisfaction and efficient operations. This role requires excellent communication skills, a solid understanding of google, and the ability to collaborate effectively with different teams. Responsibilities: * Manage and coordinate service requests and projects from initiation to completion, ensuring timely and accurate delivery of services. * Serve as a point of contact for customers. Address customer inquiries and issues promptly and professionally. * Work closely with Customer Success Managers, Project Managers, technicians, and other team members to allocate resources and resolve service-related issues. * Request and manage all necessary documentation related to service contracts, including reports, forecast, and purchase orders. * Identify and implement process improvements and best practices to enhance service delivery and operational efficiency. * Assist in handling payment and billing issues with partners and vendors. Ensure timely and accurate processing of invoices. * Work with the Service Contracts team for contract loading, renewals, and change requests. Manage changes within customer contracts. Close out monthly Install Agreements. * Handle customer escalations and provide effective solutions to ensure customer satisfaction. * Coordinate quarterly team meetings. * Skills & Qualifications* * Bachelor's degree in business administration or a related field. * 3-5+ years of experience in business service coordination, administrative or a related role. * Strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Google Suite, and other relevant software. * Excellent verbal and written communication skills. Ability to convey information clearly and effectively to both customers and team members. * Exceptional organizational and multitasking skills. Ability to prioritize tasks and manage time efficiently. * Strong analytical and problem-solving abilities. Capacity to handle complex service issues and provide effective solutions. * Strong relationship-building skills with a focus on teamwork and customer satisfaction. * Basic financial knowledge, including cost management and revenue forecasting. * Salesforce experience Experience Level Entry Level Pay and Benefits The pay range for this position is $20.00 - $22.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Schaumburg,IL. Application Deadline This position is anticipated to close on Apr 15, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.