Sr. Payment Product Manager

Travis Credit Union
vision insurance, 401(k)
United States, California, Vacaville
Apr 03, 2025
Description 40 hours/week Candidates must reside within the communities that Travis Credit Union serves:Alameda, Colusa, Contra Costa, Merced, Napa, Placer, Sacramento, San Joaquin, Solano, Sonoma, Stanislaus and Yolo counties.This position is considered hybrid so you must be within a commutable distance to our corporate headquarters in Vacaville, CA. Summary: Travis Credit Union's (TCU) Product Manager will be responsible for the design, development, and execution of strategies to drive the innovation and future state of TCU's business growth through product value proposition. This position will have responsibility and accountability for managing, analyzing, and providing input on the performance and drivers of the organization's product portfolio and member behavior. The Product Manager will use quantitative and qualitative analysis and interpret evolving industry trends and portfolio performance to provide thought-leadership on future product development, and TCU's strategic direction. This role is cross-functional in nature requiring collaboration with multiple departments and business stakeholders. The overall objective of this role is to develop and execute a comprehensive product strategy for TCU, aligning the products with the company's overall business goal and objectives. Profile: Leads efforts to understand the competitive landscape and identify opportunities for TCU's product portfolio. Leads the conceptualization, design, and deployment of specific value propositions and product design features. Applies analytical rigor in leveraging advanced data-driven problem-solving techniques to manipulate and interpret business results. Translates findings into insights for strategy management and execution. Communicates the significance of strategic insights to senior leaders and other key partners to drive business decisions. Collaborates with key partners to identify and develop a holistic member-centric suite of products that deliver a best in class experience. Stays abreast of product trends and new market segments as well as vendor/fintech landscape to enable a successful product launch. Through effective leadership, owns, evolves and continuously improves the credit union's product portfolio. Manages the relationship with third party vendors. Participates in civic and community activities to enhance the credit union's image and visibility, as well as reinforce the credit union's commitment to the communities we serve. Not all functions/tasks are listed above; however, those listed are considered essential. Skills: Ability to serve as project leader for all product and services initiatives and coordinate cross-functional teams. Knowledge of applicable laws and regulations regarding financial industry processes and procedures. Thorough understanding of the business with the ability to perform analysis and function in a goal-oriented, business outcome-based atmosphere. Strong decision-making skills and proven ability to lead projects and ensure objectives, goals and commitments are achieved. Professional communication and interpersonal skills to work effectively with all levels of credit union staff, members, community, and regulatory agency representatives. Ability to effectively work with, and coordinate the use of, internal and external vendors & consultants relative to delivery. Advanced analytical and problem-solving skills. Ability to exercise judgment, initiative, and tact in dealing with others. Sound understanding of Financial Industry products and services. Strong communication skills including ability to explain complex issues and solutions to all levels of management. Demonstrated experience using data analytics to formulate data-driven insights and influence business decisions. Familiar with using various data analytics tools (i.e. Microsoft Excel, Tableau, and Business Intelligence). Deep curiosity for how complex (financial) systems work, and an ability to internalize and analyze this information quickly. A blend of demonstrated business, product management, financial management and execution skills. Strong ability to analyze opportunities & problems, recommend solutions, and communicate effectively & confidently (both verbal and written). Reporting and Experience: Reports directly to assigned Line of Business Leadership. Bachelor's degree and a minimum of 6 years of product and/or project management experience; or an advanced degree and 4 years of related experience; or equivalent work experience. Experience in leading a financial product for financial institution preferred. Experience presenting to wide audiences and executive leadership on financial services products, pricing strategy, competitive analysis, including financial performance and driver analysis. Experienced in market research to create product roadmap, make product decisions and iterate rapidly. Plan and execute a successful product launch including developing marketing strategies, pricing models and sales support materials. Strong executive presence; communication skills and comfort interacting with and presenting to all levels of management / team. Working Conditions: Work is generally performed within an office environment, with standard office equipment available and usually sedentary in nature. Compensation: Grade 18: $103,905.36/annually - $128,356.80/annually is commensurate with experience. Our compensation philosophy is based on several factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, and key skills. At Travis Credit Union, our priority is that our employees and their loved ones are provided with a Total Rewards program that insures their health and welfare safety which allows our employees to focus on the financial welfare of our members and the credit unions objectives. As such, Travis Credit Union offers a robust benefits package to our eligible employees, including competitive medical, dental, and vision insurance, mental health offerings, employee performance incentive plan, merit increases, 401(k) program with immediately vested employer match, generous holiday and vacation policy, and extensive TCU specific perks like employee loan and credit card discounts! Travis Credit Union is an Affirmative Action Employer EOE/Individual with Disability/Veteran Status