ShopUW+ Lead

The ShopUW+ Lead will play a critical role in support of the Universities of Wisconsin transition to Workday Enterprise with go-live scheduled for July 1, 2025. This position will also provide leadership for the ongoing maintenance and business continuous improvement for the supplier and contracting platform, Jaggaer, known to the UW as ShopUW+, following the go- live transition. This position will provide support of operational alignment of resources and technology solutions to Universities of Wisconsin business needs and initiatives.

This position will be the primary point of expertise for Jaggaer. The Universities of Wisconsin will use Jaggaer for contracts and supplier records, with integrations to/from Workday to support a sandwich model design for procurement. The position will be responsible for supporting the configuration of processes, security, reports and other system functionality as well as troubleshoots and responds to issues reported by customers for cross-business functionality and processes for Jaggaer. In addition to supporting ongoing operations, this individual will also participate in efforts to enhance and expand the functionality and user experience with a focus on continuous improvement. This person may also serve as a lead for lower-level IT staff providing guidance on specific project goals, outcomes, and technological components as well as developing and identifying opportunities for new staff training opportunities.

This individual intentionally collaborates with peers across the Universities of Wisconsin to form a cohesive and well- functioning leadership team. Schedule will be determined with the selected finalist upon hire.

Primary schedule will be during business hours on Monday through Friday, beginning no later than 9:00AM CST and ending no earlier than 3:00PM CST, with an on-call or weekend rotation as required by the department.

• 20% Troubleshoots hardware, software, and system problems that involve ERP system-wide functionality
• 15% Plans, coordinates, and implements system-wide updates, upgrades, and patches for ERP systems
• 15% Recommends and participates in the implementation of ERP system enhancements or changes that may involve custom design, optional, and third-party products
• 10% Creates and updates access permissions and maintains user accounts to maintain ERP systems security through user profile management
• 5% Designs, configures, monitors, and maintains performance metrics for system features and recommends and takes corrective/preventive actions
• 20% Participates in the design, development, and implementation of test and production objects. Defines user requirements and performs configuration, change management, and testing activities
• 10% Assists in serving as the liaison representing interests to internal and external stakeholders
• 5% Assists management team by advising on enterprise information technology operations and business models

Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.

The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world.

For more information on diversity and inclusion on campus, please visit: Diversity and Inclusion

Preferred
Bachelor's Degree

Required qualifications:
1. Three+ years of experience with workflow-driven processes.
2. Three+ years of experience providing customer service in some capacity.
3. Strong problem-solving skills, including the ability to diagnose and solve complex issues within ERP systems.
4. High level of comfort working with, and adjusting to changes in, different software solutions while managing competing priorities
5. Ability to establish and maintain strong working relationships with peers, customers and stakeholders.
6. Exceptional communication and presentation skills with a proven ability to document business requirements, functional specifications, and user materials

Preferred Qualifications:
1. Three+ years of business analyst type experience in a procure to pay platform, such as Jaggaer
2. Ability to prioritize work across team members to ensure deadlines are met and production issues are resolved in a timely manner
3. Ability to effectively collaborate and coordinate in a remote work environment

Full Time: 100%

It is anticipated this position will be remote and requires work be performed at an offsite, non-campus work location.

Ongoing/Renewable

Negotiable
ANNUAL (12 months)
Well qualified applicants can expect to earn between $118,010 - $140,150 with final salary based on experience and qualifications

Schedule will be determined with the selected finalist upon hire. Primary schedule will be during business hours on Monday through Friday between the hours of 7:00am - 6:00pm, with an on-call or weekend rotation as required by the department.

Please note that successful applicants are responsible for ensuring their eligibility to work in the United States (i.e. a citizen or national of the United States, a lawful permanent resident, a foreign national authorized to work in the United States without need of employer sponsorship) on or before the effective date of appointment.

To begin the application process, click the "apply now" button. Please submit a resume and cover letter detailing your related experiences and background as they relate to the qualifications and duties in this job description. Please be sure to demonstrate experiences aligned with the listed qualifications. Failure to demonstrate experiences aligned with the required qualifications will result in your application not being considered for employment.

Daniel Mccusky
daniel.mccusky@wisc.edu
608-263-2482
Relay Access (WTRS): 7-1-1. See RELAY_SERVICE for further information.

ERP Administrator III(IT095)

A02-GENERAL SERVICES/VC FOR FINANCE & ADMIN/G SERV VC FOR FINANCE & ADMIN

Academic Staff-Renewable

313180-AS