Patient Navigator Assistant

Massachusetts General Hospital
United States, Massachusetts, Boston
32 Fruit Street (Show on map)
Apr 03, 2025
Summary Responsible for improving the quality of patient interactions and overall satisfaction within the hospital. This role involves guiding patients and their families through their healthcare journey, addressing concerns, and ensuring that their needs are met in a compassionate and efficient manner. Essential Functions -Works closely with patients and families and a multi-disciplinary care team. -Conducts needs assessments with patients to identify gaps and refers patients as appropriate. -Organizes and leads team meetings, delivering updates on program performance, progress and strategic initiatives. -Maintains accurate and up-to-date patient care records and program metrics. -Analyzes data to identify trends and opportunities for program improvement. -Collaborate on initiatives to enhance holistic care delivery, incorporating feedback from patients, families, and care team members. -Foster and grow partnerships with external organizations and stakeholders to expand the program's reach and impact. Education Bachelor's Degree Related Field of Study required Can this role accept experience in lieu of a degree? Yes Experience Experience in a hospital setting, healthcare, or a related field 0-1 year required Experience working with patients and families 0-1 year required Experience in research and/or grant writing 1-2 years preferred Knowledge, Skills and Abilities - Strong organizational and project management skills. - Excellent interpersonal and communication abilities to collaborate with diverse teams and build relationships with patients and families. - Proficiency in data management, reporting and analysis. - Proficiency with EPIC, Red Cap, and Microsoft Excel is desirable. The General Hospital Corporation is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.