Warranty Administrator

Tremco Construction Products Group brings together Tremco CPG Inc.'s Commercial Sealants & Waterproofing and Roofing & Building Maintenance divisions; Tremco Barrier Solutions Inc.; Dryvit, Nudura and Willseal brands; Prebuck LLC; Weatherproofing Technologies, Inc.; Weatherproofing Technologies Canada and PureAir Control Services, Inc. Altogether, Tremco CPG companies operate 21 manufacturing facilities, 6 distribution sites, and 3 R&D/technology sites, and employ more than 2,700 people across North America.

GENERAL PURPOSE OF THE JOB:

The Warranty Administrator is primarily responsible for:

• Processing all warranty requests and maintaining accurate and up-to-date warranty files, samples, and product/system listings on the online warranty system.
• As the system and software subject matter expert, this role is charged with identifying and managing all required modifications to the online warranty system, coordinating with IT and product line managers to ensure a seamless, user-friendly experience for our customers.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Act as primary liaison with our software provider, as the internal "super-user", in understanding the system capabilities; creating user training and ongoing maintenance updates to ensure access and compliance for all internal customers.
• Perform general administrative duties, such as data entry, answering and making telephone calls, and providing general service related to the warranty function.
• Process all warranty requests received daily according to project specifications and dollar amount.
• Obtain and process all approvals for warranties from reps and sales management according to warranty guidelines daily.
• Maintain accurate and comprehensive files on all special warranties, including specifications, warranty request form (product and application information), and all appropriate approvals.
• Handle all warranty request transactions, such as obtaining contractor signatures for joint warranties, preparing and distributing Approved Applicator Certificates, generating sample warranties, and generating reports for sales force if required.
• Verify and ensure accuracy and timeliness of all warranty information, such as address verification, report generation, etc.
• Respond to calls and inquiries related to warranties from both internal and external customers.
• Update online warranty system as new products are added, products are deleted, warranties are changed, etc.
• Provide training to new sales representatives, distributors and contractors on the warranty system as needed.
• Input data into Salesforce.com as needed.

EDUCATION:

High school diploma or general education degree (GED)

EXPERIENCE:

Two to four years related experience and/or training

SKILLS AND ABILITIES:

• Able to multi-task and prioritize workload
• Exceptional organization skills with the ability to keep detailed records
• Knowledge of computer operation and navigation. Must be familiar with MS Office and basic business systems and/or databases
• Proficient PC skills including entering, organizing, storing and retrieving data
• Excellent communication skills, verbal and written
• Strong customer service skills and orientation
• Must be detail-oriented, have strong command of the English language and have good proofreading skills
• Strong problem-solving skills
• Must possess excellent organizational skills and demonstrate the ability to manage multiple projects with varying deadlines
• Must be capable of working in a fast paced, constantly changing environment

Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.