Merchant Sales Specialist

This position is responsible for the sales and service of Merchant Services processing solutions. Determines merchant needs and offers appropriate processing solutions, identifying sales opportunities via referrals and prospecting efforts. Partners with branch associates to promote and service products, ensuring all activities create value for the Bank. Provides ongoing support and training to merchants by answering daily inquiries and resolving issues. Serves as a product resource to both internal and external parties in order to generate revenue and acquire business for the Bank.

*This posting may be filled as a Senior Merchant Sales Specialist, based on the skills and experience of the selected candidate*

• Sales - Actively sells Merchant Services solutions to business and commercial clients. Leverages cross-sell opportunities through banker referrals for existing accounts, and participates in prospecting activities to acquire new clients. Analyzes merchant statements, pricing, hardware, and software to determine business needs and offer the appropriate product. Refers merchants to other departments within the Bank for additional financial services.
• Operations - Partners with operations team to perform a variety of tasks relating to product and merchant needs, Responds to inquiries, addresses issues, and services client accounts. Reviews merchant documentation and compiles additional information as needed.
• Training - Conducts ongoing merchant and associate training. Explains the use and installation of electronic terminals, including branch coaching sessions, and educate merchants of latest fraud deterrent processes to minimize losses.
• Product Resource - Maintains strong knowledge of industry products including credit card processing methods and media, card brand rules and regulations, and competitor products and services. Utilizes knowledge to recommend and explain best solutions for merchant hardware, software, and price structure during the course of sales efforts.

Bachelor's Degree and 2 years of experience in Financial or merchant sales OR High School Diploma or GED and 6 years of experience in Financial or merchant sales

Preferred Qualifications

- Experience with merchant products

- Currently in a banking role

- Relationship based sales

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.