Service Delivery Manager [ Deskside and field services]

Job Summary

We are seeking a highly experienced Delivery Manager with 12 to 15 years of experience in Delivery Management. The ideal candidate will be responsible for overseeing the delivery of projects ensuring they are completed on time within scope and within budget. This role requires working from the office during day shifts with no travel required.

Responsibilities

• Lead the planning and implementation of project delivery strategies
• Oversee the coordination and completion of projects on time and within scope
• Provide direction and support to project teams to ensure successful delivery
• Monitor and track project progress identifying and addressing any issues
• Ensure resource availability and allocation for project tasks
• Develop detailed project plans to monitor and track progress
• Manage changes to the project scope project schedule and project costs
• Measure project performance using appropriate tools and techniques
• Report and escalate issues to management as needed
• Manage the relationship with the client and all stakeholders
• Perform risk management to minimize project risks
• Establish and maintain relationships with third parties and vendors
• Create and maintain comprehensive project documentation
• Ensure that all projects are delivered on time within scope and within budget
• Drive continuous improvement in project delivery processes
• Collaborate with cross-functional teams to ensure seamless project execution
• Provide regular updates to senior management on project status and performance
• Ensure compliance with company policies and procedures in project delivery
• Foster a positive and collaborative team environment
• Contribute to the companys overall success by delivering high-quality projects that meet client expectations

Qualifications

• Possess strong experience in delivery management with a proven track record of successful project delivery
• Demonstrate excellent leadership and team management skills
• Exhibit strong problem-solving and decision-making abilities
• Have exceptional communication and interpersonal skills
• Show proficiency in project management tools and software
• Hold a relevant certification such as PMP or PRINCE2
• Display a strong understanding of project management methodologies
• Have the ability to manage multiple projects simultaneously
• Demonstrate a high level of attention to detail and organizational skills
• Possess the ability to work effectively under pressure and meet tight deadlines
• Show a commitment to continuous learning and professional development
• Exhibit a strong customer-focused mindset
• Have a solid understanding of risk management and mitigation strategies.