Provider Accounts Specialist

Step into a leadership role as Provider Accounts Specialist at Bright Horizons, where you will provide support for Provider Accounts team to complete the daily transactional work needed to successfully manage and grow the nationwide backup care provider network. Responsible for gathering and delivering provider data to other members of the team.

This is a hybrid role in our Westminster, CO office.

Bright Horizons is a leading education and care company, trusted by families and employers around the world for high-quality child care and early education, back-up care, and workplace education. We partner with some of the world's best companies to provide services that help employees perform their best and support families to thrive both personally and professionally.

Responsibilities:

• Work closely with team to complete the daily transactional work needed to successfully manage and grow the nationwide backup care provider network

• Provide new provider orientations

• Maintain provider documents

• Develop and maintain positive relationships with providers

• Respond to provider communications, ensuring appropriate channels are used by providers

• Maintain good working knowledge or provider network in assigned region

• Provide support for customer escalations involving the provider network

• Determine and implement appropriate solutions for client complaints, and billing issues. Complete all requests and tickets within established timeframes

Qualifications:

• HS diploms or equivalent required

• Associate Degree preferred

• 2 years of experience in a customer service or vendor management support function required

Additional Job Requirements

• Excellent written and verbal communication skills

• Proficient in basic Microsoft applications (Word, Excel, Outlook)

• Ability to work individually and in a team environment

• Ability to multi-task and prioritize in a fast-paced environment

• Strong attention to detail

• General comfort level with generating reports and pulling data

• Remote position if employee lives more than 30 miles from office, 3 day in office minimum if within 30 miles of either office.

Salary/Hourly Rate and Other Compensation Disclosures:

The annual starting salary for this position is between $21.50 - $22/hr. The pay range listed here is what Bright Horizons in good faith anticipates offering for this job opening. Actual compensation offers within this range will depend on a variety of factors including experience, education and training, certifications, geography, and other relevant business or organizational factors

Benefits:

Bright Horizons offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical, dental, and vision insurance

• 401(k) retirement plan

• Life insurance

• Long-term and short-term disability insurance

Deadline to Apply Information:

This posting is anticipated to remain open until April 14, 2025.

Our people are the heart of our company. Because we're as committed to our own employees as we are to the children, families, and clients we serve, our collaborative workplaces are designed to grow careers and support personal lives. Come build a brighter future with us.

Bright Horizons provides equal opportunity in all aspects of employment and does not discriminate against any individual on the basis of race, color, religion, sex, age, disability, sexual orientation, veteran status, national origin, genetic information, or any other characteristic protected under federal, state, or local law. Bright Horizons complies with the laws and regulations described in the following federal government resources: Know Your Rights, Family and Medical Leave Act (FMLA) and Employee Polygraph Protection Act (EPPA).

If you require assistance or a reasonable accommodation in completing these application materials or any aspect of the application and hiring process, please contact the recruitment helpdesk at 855-877-6866 or bhrecruit@brighthorizons.com. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.