Technical Service Manager

This position requires the following skills and knowledge:

• A high degree of electromechanical aptitude is imperative.
• Ability to work effectively with internal and external customers and work diplomatically in a demanding environment.
• Be proficient in Windows, Microsoft Office Suite, and familiarity with JD Edwards system is desirable.
• Exceptional oral and written communication skills.
• Ability to work well under pressure, possess a sense of urgency, and handle multiple priorities.
• Self-direction/ability to make sound decisions independently.
• The ability to lift sort and rework our materials at the customer's facility.

Preferred candidates will:

• Hold a technical degree, have military experience in a technical field, or have packaging machine exposure.
• Will have 4 to 6 years of job-related experience.
• Management experience.

Key Responsibilities:

• Perform Performance Reviews and manage personnel development.
• Approve associates expense reports in accordance with PP accounting guidelines.
• Generate monthly activity reports for your team.
• Manage travel schedules and assign priorities.
• Assist in non-standard customer requests and questions.
• Work with the Packaging Systems Manager to strategically align resources geographically to provide a higher level of service at a lower cost and lower response time.
• Collaboratively work with the Packaging Systems Manager to develop best practices for the group.
• Assist with mentorship program of high potential candidates within the group.
• Collaboratively work together with the Packaging System Manager to develop and conduct training programs for customers and internal Printpack groups
• Assist in Packaging Institute training.
• Identify areas for technical development where innovation and process improvement can create new opportunities or improve existing products delivering competitive advantage.
• Troubleshoot machine/material issues on site.
• Visit our customer's facilities as well as their related Co-packers on a regular basis, fielding complaints, disposition of materials, documenting operating conditions of film and competitive activity are required and supporting Technical Service Representatives.
• Maintain customer feedback system.
• Prepare appropriate documentation on RMA materials.
• Maintain customer quality tracking for defective materials.
• Investigate defective materials identified in plants to determine root cause.
• Support all ISO related procedures.
• Support product development, working with Packaging Engineers and Plant Representatives in commercializing and refining specifications and quality procedures for new and existing products.
• Aide Sales and Development in assessing and ensuring Printpack capabilities meet specific customer performance-based requirements.
• Coordinate and manage commercialization trials.
• Provide a hands-on troubleshooting approach to solve customer machine and materials issues.
• Augment Printpack's quality support staff by serving as a liaison between Printpack and the Customer.

Printpack is proudly an equal-opportunity employer. We are committed to creating an inclusive environment. Embracing diversity enhances our work culture and is vital to our success. We do not discriminate based on race, color, religion, sex (including pregnancy), national origin, gender identity, sexual orientation, marital/parental status, genetic information, age, national origin, ancestry, ethnicity, disability, marital status, military or veteran status or affiliation, or any other characteristic protected under applicable law.

To view your rights and government notices, please see the links below:

Know Your Rights: Workplace Discrimination is Illegal - Conozca sus Derechos: La Discriminacion en el Lugar de Trabajo es Ilegal - E-Verify - Your Rights Under USERRA (dol.gov) - FMLA - FMLA (Spanish) - Pay Transparency Nondiscrimination Provision (dol.gov) - TRANSPARENCIA EN EL PAGO DISPOSICION SOBRE NO DISCRIMINACION (dol.gov) - Polygraph Protection - Right to Work - Right to Work (Spanish)

Printpack is committed to helping individuals with disabilities participate in the workforce and ensure equal opportunity to compete for jobs. If you need a reasonable accommodation to assist you with your application for employment or job search, please get in touch with us by sending an email to CorpRecruiting@Printpack.com. Please include in your email a brief description of the accommodation you are requesting and the position for which you are interested in applying.