Customer Marketing Lead

About the Team

Like every team at OpenAI, the Marketing team contributes to our broader mission of ensuring responsible and widespread adoption of artificial intelligence.
We are responsible for developing and executing strategies that drive awareness, engagement, and usage for OpenAI's products and platform amongst our core audiences.

We take a data-driven approach to understand our customers' needs and challenges, ensuring that their voices are reflected in product development and messaging. We partner closely with product, engineering, developer relations, comms, and sales teams to create a cohesive customer experience across all our channels. Our focus extends beyond just promoting product features; we aim to provide valuable insights and resources that help our users make the most out of AI technologies.

About the Role

As one of OpenAI's founding Customer Marketers, you will be responsible for showcasing the success of our customers. You'll create content highlighting how customers are building on the OpenAI API and using ChatGPT in their organizations to surge productivity.

This role requires a blend of marketing expertise, storytelling and content creation skills, and the ability to build strong relationships internally and externally. You will work closely with the sales, marketing, communications, events and customer success teams to identify impactful customer stories and find ways to amplify them. Your work will elevate our brand and inspire prospective customers looking for ideas on how to take advantage of artificial intelligence.

This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.

In this role, you will:

• Develop customer success stories into compelling case studies we can feature on the OpenAI website and in other GTM collateral

• Organize opportunities to bring customers and prospects together IRL - with external field events and hosting customers at the office

• Source and maintain relationships with customer advocates that would participate in marketing campaigns or serve as references for the sales team

• Coordinate with communications teams to amplify customer stories through various channels

• Collaborate with the sales and marketing teams to leverage customer stories in marketing campaigns, like brand activations

• Engage with customers to gather feedback and insights that drive product and support improvements

• Measure and report on the effectiveness of case studies and reference materials in supporting sales and marketing objectives

You might thrive in this role if you:

• 7+ years of B2B marketing experience

• A passion for content creation, comfortable in both writing case studies and filming video testimonials with customers

• Thrive in a fast-moving, dynamic, hyper-growth environment and are able to operate fluidly between the 30,000-foot strategy level and the micro-detail to get things right

• Strong project management skills, with a knack for aligning cross-functional teams and timelines

• Willingness to travel up to 10% of the time to engage with customers and prospects

• Passionate about the transformative potential of AI, and considerate of its societal implications

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.

We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.

For additional information, please see OpenAI's Affirmative Action and Equal Employment Opportunity Policy Statement.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.

We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link.

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At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.

Compensation Range: $295K