Help Desk Technician

TEKsystems
$18.00 - $20.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, North Carolina, Raleigh
Apr 10, 2025
Description The position's primary responsibility will be to act as the tier-one helpdesk technician for the entire organization. They will see a variety of tickets come in, with the majority of those being password reset requests. They may also resolve issues with Office 365, Active Directory, or the "blue screen of death". On average, this technician will take 20 tickets /day via email and phone support. They will work hand in hand with other technicians and engineers to work on projects and resolve issues. This role will be onsite Monday to Friday 8-5 pm Skills Help desk support, Help desk, Troubleshooting, Customer service, Windows 10, Active Directory, Phone support, Ticketing system, Windows, Support, Technical support Top Skills Details Help desk support, Help desk, Troubleshooting , Customer service ,Windows 10, Active Directory ,Phone support, Ticketing system Additional Skills & Qualifications Looking for candidates who want to grow and advance in their career. Promotes from within and will help technicians grow in their career Experience Level Entry Level Pay and Benefits The pay range for this position is $18.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Raleigh,NC. Application Deadline This position is anticipated to close on Apr 23, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.