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Audio Visual Engineer

TEKsystems
$40.00 - $41.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Kansas, Overland Park
Apr 10, 2025
Description This Service Delivery Manager role will be responsible for managing and maintaining the Audio Visual and TEAMS platform throughout the organization. Managing and configuring hardware associated with audio visual systems and Microsoft Teams. Providing technical support and troubleshooting for hardware and TEAMS related issues. Monitoring TEAMS environment, performance and usage to identify and resolve issues. Develop and deliver training sessions for end-users. Staying updated with the latest features and updates in Microsoft TEAMS and associated hardware. Providing support for Audio Visual and video conferencing technologies, including Yealink, NEAT and LogiTech components. Investigating and proposing upgrades and improvements to enhance user experience. Collaborating with IT teams to evaluate and implement upgrades to AV platforms. Providing technical support and troubleshooting for other Audio Visual and Digital Signage hardware and software. Testing and troubleshooting issues with network and communication team. Leading and collaborating with others on the team. Establish and maintain strong working relationships with internal clients throughout the organization. Work with various D & IT teams to ensure a high-quality, end-to-end user experience. Provide oversite for the procurement, delivery, and set-up of Audio Visual and TEAMS equipment for new offices and project sites. Identify, lead, and contribute to process improvement opportunities. Act as point of escalation for IT requests and incidents related to Audio Visual and TEAMS environments. Skills Microsoft Teams Top Skills Details Microsoft Teams Additional Skills & Qualifications Customer service focus, strong communication and organizational skills Ability to prioritize work and client requests The ideal candidate will be self-motivated with a positive customer service attitude. The ideal candidate will be detail-oriented with exceptional problem-solving skills, and the ability to handle multiple projects simultaneously. Excellent communication skills, with an ability to listen effectively, comprehend internal client needs, explain technical details in user-friendly language, and employ a proactive approach to problem-solving. Experience with Microsoft Office suite of tools, Service Now, SharePoint, PC hardware connectivity and basic IT troubleshooting Must be able to work both independently or with a group Be able to lift up to 50 pounds, sit and stand for extended periods. Occasional overtime, after hour and weekend work as required, this role will have global support responsibilities Familiarity with Service Now a plus ATEM SDI extreme ISO, PTZ optics experience a plus Must have OSHA 10 hour within 6 months of employment Local travel in the metro area will be required Regional travel within the US may occasionally be required Experience Level Intermediate Level Pay and Benefits The pay range for this position is $40.00 - $41.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Overland Park,KS. Application Deadline This position is anticipated to close on Apr 11, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.