Experience Product Manager

Help us change lives

At Exact Sciences, we're helpingchange how the world prevents, detects and guides treatment for cancer. We give patients and clinicians the clarity needed to make confident decisions when they matter most. Join our team to find a purpose-driven career, an inclusive culture, and robust benefits to support your life while you're working to help others.

Position Overview

Exact Science's Customer Experience (CX) team is responsible for defining, driving, and delivering innovative, immersive, memorable customer-centric journeys for all our customers, across all channels (digital and physical). These journeys are grouped by Customer Types (e.g., Patient, Provider) and further categorized into a set of Value Streams (e.g., Onboarding, Motivate & Complete Screening, Result & Follow-up). Each Value Stream has a set of specific, measurable Objectives and Key Results (OKRs) that the overall team is accountable to fulfill.

The Product Manager facilitates defining the roadmap and delivery of at least one of the journeys within a given Experience. In defining the journey, the Product Manager must account for a holistic Service Design, which encompasses all touchpoints with a given customer, both digital and physical. This position supports ensuring that business, user, and technology needs are met through continuous analysis, iteration, solutioning, and delivery.

This position lives and breathes product, value, user experiences, and technology - and can navigate between those spaces. You also love to innovate, are not afraid to fail, and know when to say no or pivot. This position enjoys both the strategic work of finding the best solution and the implementation work of how best to bring it to life for maximum impact. This person excels at working with non-technical teams across the organization to bring new initiatives to life - for example: lab, compliance, logistics, and beyond.

Essential Duties

Include, but are not limited to, the following:

• Support being the "voice of the Journey" for all outside stakeholders to ensure that their digital needs are heard and that the delivery teams are getting the support needed.
• Support collaboration to develop Journey-level digital Objectives & Key Results (OKRs), measurement and reporting.
• Support tracking KPIs based on Experience OKRs to garner actionable insights.
• Support collaboration with the Experience Business Lead and the Experience Design team to produce Service Design deliverables (e.g., Service Blueprints) that define journeys and experiences that are integrated, cross-touchpoint, cross-Customer Type, and Cross-Experience
• Facilitate Journey-level experience and technical discovery for a Journey with support from business partners, experience design, research, and delivery teams (may include co-creation workshops and/or prototyping).
• Works with Value Stream Lead to adjust scope and roadmap - empowered to make final prioritization decisions within their Journey.
• Support defining Epics, and lead the creation of User Stories, acceptance criteria for their Journey - and ensure they are understood by delivery team.
• Facilitate grooming and prioritizing backlog to ensure work is in line with Experience strategy and OKRs, which includes and is balanced across new development, non-functional requirements, and other technical work that leverages OKR and KPI data, research, industry trends, etc.
• Review work completed by the squad, provide feedback, and accept work, as applicable.
• Support the understanding and coordination of inter-delivery team and external dependencies, as applicable.
• Supports the team in feature demos for stakeholders; provides product expertise, peer training, and consultation where necessary.
• Actively participate in all Scrum ceremonies.

Minimum Qualifications

• Bachelor's degree in Life Sciences, Engineering, Marketing, Business, Finance, or related field of study; or High School Degree/General Education Diploma and 5 years of relevant experience as outlined in the essential duties in lieu of Bachelor's degree.
• 4+ years of experience working as a Product Manager, with at least 2 years in the digital domain using Agile / Scrum / Kanban methodologies.
• Demonstrated ability applying techniques and methods of modern product management, product discovery, and product delivery - along with expertise with product management platforms and tools.
• Strong problem-solving, organizational, and analytical skills with the ability to evolve product strategy based on research, data, and industry trends.
• Business analysis skills; including, but not limited to, process and user flow definition and business KPIs.
• Ability to translate complex user, business, operational, and technical requirements into clear epics, features, stories, and acceptance criteria.
• Some experience with A/B testing, user testing, user interviews, and conversions funnels.
• Ability to engage with engineers, designers, researchers, and SMEs in a constructive and collaborative relationship where you can both learn and influence.
• Strong written and verbal communication skills, with the ability to agilely adapt to the respective audience (team member to senior leadership).
• Strong organizational and time management skills with a proactive and logical approach to workload and ability to work both independently and within a team.
• Authorization to work without sponsorship.

Preferred Qualifications

• Demonstrated ability to lead cross-functional teams to deliver products/services.
• Demonstrated ability to lead/support the development of product vision, strategic roadmaps, and go-to-market strategy for services and products as part of a broader end-to-end user experience.
• Strong leadership skills, including the ability to influence multiple stakeholders and leaders without direct authority.
• Experience in healthcare, wellness, or digital health.
• Knowledge of digital analytics tools such as Adobe Analytics, Tableau, Google Analytics, etc., A/B testing tools such as AB Tasty, Optimizely, MoEngage, etc., and/or design tools such as Adobe XD, Figma, Sketch, etc.

Salary Range:

Exact Sciences is proud to offer an employee experience that includes paid time off (including days for vacation, holidays, volunteering, and personal time), paid leave for parents and caregivers, a retirement savings plan, wellness support, and health benefits including medical, prescription drug, dental, and vision coverage. Learn more about our benefits.

Our success relies on the experiences and perspectives of a diverse team, and Exact Sciences fosters a culture where all employees can develop personally and professionally with a sense of respect and belonging. If you require an accommodation, please contact us here.

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We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, creed, disability, gender identity, national origin, protected veteran status, race, religion, sex, sexual orientation, and any other status protected by applicable local, state, or federal law. Any applicant or employee may request to view applicable portions of the company's affirmative action program.

To view the Right to Work, E-Verify Employer, and Pay Transparency notices and Federal, Federal Contractor, and State employment law posters, visit our compliance hub. The documents summarize important details of the law and provide key points that you have a right to know.