Enrollment Specialist II

Sentara
life insurance, paid time off, sick time, tuition assistance, 401(k), 403(b), remote work
United States, Virginia, Norfolk
6015 Poplar Hall Drive (Show on map)
Apr 12, 2025
City/State Norfolk, VA Work Shift First (Days) Overview: Overview Responsible for all areas of enrollment and group set up as it pertains to the acquisition and retention of members for Optima Health. This includes functions associated with the administration of all group information: Interaction with members, employers and brokers. Acts as a resource and mentor to Customer Operations staff. Assists Management and training team with resolution of difficult or complex service issues. Serves as an internal liaison between Optima Health, employer groups, brokers and members. Researches and responds to telephone inquiries related to operational issues. Provides quality service and education to customers. Supports OH strategies specific to customer satisfaction and financial accuracy. Communicates policy and system-related issues to support process improvements. Assists with special projects and assignments. Education High school diploma or equivalent Certification/Licensure No specific certification or licensure requirements Experience Customer Service - 1 year We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay rate for Full Time employment is:$17.31 - $28.85. Additional compensation may be available for this role such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities. Benefits: Caring For Your Family and Your Career * Medical, Dental, Vision plans * Adoption, Fertility and Surrogacy Reimbursement up to $10,000 * Paid Time Off and Sick Leave * Paid Parental & Family Caregiver Leave * Emergency Backup Care * Long-Term, Short-Term Disability, and Critical Illness plans * Life Insurance * 401k/403B with Employer Match * Tuition Assistance - $5,250/year and discounted educational opportunities through Guild Education * Student Debt Pay Down - $10,000 * Reimbursement for certifications and free access to complete CEUs and professional development Pet Insurance Legal Resources Plan Colleagues have the opportunity to earn an annual discretionary bonus ifestablished system and employee eligibility criteria is met. Sentara Health is an equal opportunity employer* and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves. In support of our mission "to improve health every day," this is a tobacco-free environment. For positions that are available as remote work, Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.