Assistant Director of Business Applications and Support

North Carolina State University

$90,000 - $95,000

life insurance, flexible benefit account, paid time off, paid holidays

United States, North Carolina, Raleigh

Apr 14, 2025

Posting Information

Posting Number	PG194057EP
Internal Recruitment	No
Working Title	Assistant Director of Business Applications and Support
Anticipated Hiring Range	$90,000 - $95,000
Work Schedule	M-F 8 am - 5 pm
Job Location	Raleigh, NC
Department	Business Systems
About the Department	The North Carolina State University Facilities Division ensures that the campus's physical environment supports the university's mission 24 hours a day, 365 days a year. Our team of approximately 900 dedicated professionals plans for current and future needs, builds high-impact facilities, and maintains the campus. Join one of the largest and best employers in the state and help shape the future of our campus community! As a Pack member, you can enjoy exclusive perks designed to enhance your personal and professional well-being. What we offer: Medical, Dental, and Vision Flexible Spending Account Retirement Programs Disability Plans Life Insurance Accident Plan Paid Time Off and Other Leave Programs 12 Paid Holidays Each Year Tuition and Academic Assistance And so much more!
Essential Job Duties	Are you passionate about driving innovation and leveraging technology to improve operations? Join NC State's Facilities Business Systems unit as the Assistant Director of Business Applications and Support, where you will play a vital leadership role in supporting critical systems and applications that keep our campus running efficiently. Reporting directly to the Director of Business Systems, this position oversees the AiM Technical and Functional teams and serves as a strategic leader in managing and enhancing the business applications and data analytics infrastructure across the Facilities Division. You'll have the opportunity to collaborate with cross-functional teams, shape technical solutions, and lead key initiatives that directly impact the success of our organization. This is an excellent opportunity for a forward-thinking, results-oriented professional who thrives in a dynamic environment and enjoys the challenge of building solutions that serve a large, varied campus community. If you're ready to take the next step in your career and be part of a team that supports the backbone of NC State's campus operations, apply now to become our next Assistant Director of Business Applications and Support! *Key responsibilities and duties include, but are not limited to:* Lead and manage the Computerized Maintenance Management System (CMMS) operations across multiple entities campus-wide Oversee financial processes related to CMMS, including billing and program support for all units within the Facilities Division Maintain security protocols and manage three databases, a data warehouse, and a data repository Apply technical principles of application analysis, system design, testing, debugging, and documentation to support and enhance business applications Lead upgrades and new implementations of system practices in an evolving, fast-paced environment Provide technical direction to programmers, analysts, and project teams to ensure alignment with business goals Extract, analyze, and report on key data to provide valuable business intelligence insights to leadership Manage and integrate business intelligence tools, dashboards, and reporting systems to support data-driven decision-making Standardize and oversee custom reporting on financial, business, and operational performance Develop and test business solutions based on organizational needs and feedback Evaluate emerging technologies for relevance and adaptability within the Facilities technical environment Regularly collaborate with the Director of Business Systems to ensure optimal performance and continuous improvement of business applications
Other Responsibilities	Position will require extensive collaboration with Facilities departments and university customers to ensure all procedures and standard operating procedures (SOP) are utilized and all customers are being billed accurately Manages all Business Systems and Analysis employees as well as a Fiscal Tech Specialist, and the Customer Service Center who support and provide input to the system Other duties as assigned

Qualifications

Minimum Education and Experience	Master's degree and at least one year of relevant experience OR Bachelor's degree with at least two years of relevant experience OR An equivalent combination of education, training, and relevant experience - For management-level roles, also include with the above requirements 1-2 years of supervisory experience.
Other Required Qualifications	Experience managing and supporting a Computerized Maintenance Management System (CMMS), including data integration and storage Strong understanding of system security, troubleshooting, and integration with enterprise platforms Demonstrated ability to communicate complex information clearly and effectively with varied audiences Proven leadership in managing technical teams in a fast-paced, dynamic environment Project management experience with the ability to prioritize and meet deadlines Working knowledge of financial systems and terminology related to maintenance and operations Proficiency with SQL and familiarity with data reporting tools such as Power BI, Tableau, or similar platforms Experience designing reports, dashboards, and visualizations to support data-driven decisions. Familiarity with database systems (e.g., Oracle, SQL Server) and related design and optimization principles Comfortable working with tools such as Microsoft 365, Adobe Acrobat, and Google Suite Ability to quickly learn and adapt to new software systems and technologies
Preferred Qualifications	Experience managing AiM, an Integrated Work Management System Experience with MongoDB, Oracle, and SQL Server databases, including data management, querying, and optimization Knowledge of Apache Tomcat and related web server technologies, including deployment, and management of web applications Experience developing complex workflows to automate system processes Experience interfacing with other enterprise systems to seamlessly exchange information Knowledge of Enterprise Resource Planning systems such as PeopleSoft and Banner Knowledge of modern web development technologies, including HTML5, CSS3, and JavaScript Familiarity with mobile web applications and solutions, both iOS and Android platforms. Experience working in a large organization Skilled in capturing accurate maintenance and construction data, including work orders, asset tracking, preventive maintenance schedules, and inventory management
Required License(s) or Certification(s)	A valid North Carolina driver's license must be obtained within 60 days of start date and must be maintained
Valid NC Driver's License required	Yes
Commercial Driver's License required	No

Recruitment Dates and Special Instructions

Job Open Date	04/14/2025
Anticipated Close Date	Open until filled
Special Instructions to Applicants	Along with your completed application, please include as attachments a resume and cover letter.

Position Details

Position Number	00111419
Position Type	EPS/SAAO
Full Time Equivalent (FTE) (1.0 = 40 hours/week)	1.00
Appointment	12 Month Recurring
Mandatory Designation - Adverse Weather	Non Mandatory - Adverse Weather
Mandatory Designation - Emergency Events	Non Mandatory - Emergency Event
Department ID	447040 - Business Systems
AA/EEO	NC State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-515-3148 to speak with a representative at the Office of Equal Opportunity. If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu. Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit. NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.