Journey Knowledge Optimization Administrator - Mason or Tampa

Be part of an amazing story

Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions...about inspiring stores and irresistible products...about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

The Journey Knowledge Optimization Administrator ensures that colleagues have all the information they need to support customers across all lines of business in both Macy's and Bloomingdale's divisions. They explore and comprehend new applications, functions, and processes, relaying this information through dynamic, accurate, and consumable written articles that adhere to the current style guide format. They oversee the maintenance of knowledge articles, ensuring the database remains up-to-date, relevant, and accurate. The Administrator possesses great analytical skills, attention to detail, investigative abilities, and actively participates in demos and working sessions with various product partners. They thoroughly understand the products or processes they introduce and have comprehensive knowledge of Macy's/Bloomingdale's current policies and procedures, enabling them to effectively identify potential areas of impact for any given change.

What You Will Do

• Review materials and supporting documents related to knowledge needs, asking thorough questions and providing feedback to ensure full comprehension.
• Attend meetings and demos related to projects and processes you will write about.
• Network and engage with various stakeholders to gather all necessary details of any given product or process.
• Prioritize effectively to meet deadlines.
• Write comprehensive, dynamic articles on new products or processes, adhering to company style guides and formats.
• Search knowledge databases to find and update any related articles impacted by changes to existing products or procedures.
• Track your work, update statuses, and add notes to your tasks to ensure visibility for all collaborative partners.
• Identify and address any roadblocks or grey areas that could hinder project understanding or timelines.
• Review knowledge analytics to identify and address opportunities for improving colleague knowledge consumption.
• Be punctual to meetings, maintain good attendance, and be a reliable partner.
• Own your development by seeking out knowledge and establishing goals that align with your career aspirations.
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.

Skills You Will Need

Analytical Skills: Ability to evaluate materials and extract key information

Attention to Detail: Precision in maintaining accuracy and consistency in knowledge articles

Communication: Excellent written and verbal communication skills for creating dynamic and clear articles

Organizational Skills: Effective prioritization and management of multiple deadlines

Collaboration: Proficiency in networking and engaging with various stakeholders

Technical Proficiency: Familiarity with knowledge management systems and databases

Problem-Solving: Capability to identify and address potential roadblocks and grey areas

Reliability: Consistent punctuality, good attendance, and reliability as a team member

Who You Are

• Candidates with a High School diploma or equivalent are encouraged to apply.
• Regularly required to sit, talk, hear; use hands/fingers to touch, handle, and feel
• Occasionally required to move about the workplace and reach with hands and arms
• Requires close vision
• Able to work a flexible schedule, including days, evenings, weekends, and holidays, based on department and company needs

What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

Some additional benefits we offer include:

• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

Access the full menu of benefits offerings here.

About Us

This is a great time to join Macy's! Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives.

Join us and help write the next chapter in our story - apply today!

This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

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