Credit Union Member Services Representative (MSR)

Since 1869 we've connected people through food they love. We're proud to be stewards of amazing brands that people trust. Our portfolio includes the iconic Campbell's brand, as well as Michael Angelo's, Pace, Pacific Foods, Prego, Rao's Homemade, Swanson, and V8. In our Snacks division, we have brands like Cape Cod, Goldfish, Kettle Brand, Lance, Late July, Pepperidge Farm, Snack Factory, and Snyder's of Hanover.

Here, you will make a difference every day. You will be supported to build a rewarding career with opportunities to grow, innovate and inspire. Make history with us.

Why Campbell's...

• Benefits begin on day one and include medical, dental, short and long-term disability, AD&D, and life insurance (for individual, families, and domestic partners).
• Employees are eligible for our matching 401(k) plan and can enroll on the first day of employment with immediate vesting.
• Campbell's offers unlimited sick time along with paid time off and holiday pay.
• If in WHQ - free access to the fitness center. Access to on-site day care (operated by Bright Horizons) and company store.
• Giving back to the communities where our employees work and live is very important to Campbell's. Our "Campbell's Cares" program matches employee donations and/or volunteer activity up to $1,500 annually.
• Campbell's has a variety of Employee Resource Groups (ERGs) to support employees.

What you will do...

Serve as a liaison between the member and the credit union. Provide account information by phone or in person, as well as information on the full range of credit union products and services. Perform a variety of transactional duties receiving or paying out funds for member's savings, checking, and credit accounts. Maintain accurate transactional records.

Duties and Responsibilities

• Greet and welcome members to the credit union in a courteous, professional, and timely manner.
• Provide comprehensive, prompt, accurate, and efficient member transactions.
• Receive share drafts/checks and cash for deposits to accounts, verify amounts, examine share drafts/checks for proper endorsement, and accurately enter deposits into computer records.
• Process withdrawals from accounts and/or share draft/check cashing, verify amounts, and withdrawals into system accurately. Cash share drafts/checks from a variety of accounts upon proper verification according to credit union policies and procedures.
• Provide in-person and by-telephone general and specific service-related information concerning credit union services or policies.
• Respond to members' requests, problems, and complaints, and/or direct them to the appropriate person for information and assistance.
• Assist with mail or email transactions, when available.
• Place holds on accounts for uncollected funds.
• Balance cash drawer at end of the shift and compare totaled amount to computer-generated proof sheet. Research and resolve discrepancies. Report any discrepancies to the supervisor as necessary. May help other tellers research and resolve discrepancies.
• Ensure that the teller station is properly stocked with forms, supplies, brochures, etc.
• Maintain an up-to-date and comprehensive knowledge of all credit union products and services that are handled or promoted by MSRs. Maintain an up-to-date and comprehensive knowledge of all related policies and procedures, rules and regulations for the teller area.
• Cross-sell credit union services such as debit cards, credit cards, on-line banking, or other promotional products where available.
• Receive mortgage, consumer loan, and other payments and ensure the payments match balances due. Enter payments into computer.

What you will bring to the table...

MINIMUM EDUCATION REQUIRED: High School Diploma / associate's degree

MINIMUM EXPERIENCE REQUIRED: 1 - 5 years Banking/Credit Union industry

% OF TRAVEL REQUIRED FOR THE POSITION 0%

WORK ENVIRONMENT: Office Work Environment

Compensation and Benefits:

The target base salary range for this full-time, salaried position is between

Individual base pay depends on work location and additional factors such as experience, job-related skills, and relevant education or training. Total pay may include other forms of compensation. In addition, we offer competitive health, dental, 401k and wellness benefits beginning on the first day of employment. Please ask your Talent Acquisition Partner for more information about our total rewards package.

The Company is committed to providing equal opportunity for employees and qualified applicants in all aspects of the employment relationship, including consideration for employment, without regard to race, color, sex, sexual orientation, gender identity, national origin, citizenship, marital status, protected veteran status, disability, age, religion, or any other classification protected by law.