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Helpdesk Analyst

TEKsystems
$20.00 - $30.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Georgia, Alpharetta
Apr 17, 2025
Description Our client is seeking a dedicated and experienced IT Service Desk Specialist to join our dynamic team. The ideal candidate will have a strong customer-focused mindset and a proven track record in help desk or service desk roles. This position requires excellent customer service skills and the ability to handle a high volume of phone calls efficiently. Key Responsibilities: - Provide first-level technical support to internal users, ensuring a high first-level resolution rate (over 90%). - Manage and resolve incidents and service requests using tools like Active Directory, Azure, and permissions management. - Support both Windows and Mac systems. - Utilize ServiceNow for incident and request management as the company transitions to this platform. - Maintain a customer-focused approach, ensuring timely and effective communication with users. - Collaborate with team members nationwide, including remote colleagues, to deliver consistent and reliable IT support. Qualifications: - 4+ years of IT-related experience - Proven experience in help desk or service desk roles. - Familiarity with Active Directory, Azure, permissions management, and supporting both Windows and Mac systems. - experience using ServiceNow in any capacity. - Strong customer service skills and the ability to handle a high volume of phone calls. - Excellent problem-solving skills and the ability to work independently and as part of a team. Work Environment: - Based in Alpharetta, Georgia, with a nationwide team that includes remote members. (this person must be local to Alpharetta) - Fast-paced environment with a focus on delivering high-quality IT support. Skills servicenow, active directory, windows, mac, permissions management, customer service oriented, azure Experience Level Expert Level Pay and Benefits The pay range for this position is $20.00 - $30.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Alpharetta,GA. Application Deadline This position is anticipated to close on Apr 26, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.