Sr Multi-Line Adj

Under minimal supervision provide and deliver claim adjusting services and solutions for customers within multiple lines of business on losses involving complex coverage, liability, compensability and/or legal issues.

• Investigate coverage, liability, compensability and damages with all parties involved in a claim as requested by our customers or Crawford and Company or a subsidiary thereof.
• Investigate claims by interviewing claimants, witnesses, establish claim reserves, handle evidence, obtain and interpret medical reports, official reports and claim forms, manages litigation, and attend/participate at mediation, trials or hearings.
• Negotiates and settles claims within client service parameters and authority levels by obtaining demands and making offers to claimants.
• Presents evidence at legal proceedings, producing reports and other documents as evidence.
• Provide filings with regulatory agencies, disposing of salvage and pursuing subrogation when appropriate.
• Prepare reports by collecting and summarizing information required by the client and obtained through investigation.
• Self starter capable of working alone or with others.
• Maintains company reputation and insurance product integrity by complying with Federal and state regulations, client and Crawford and Company service standards.
• Assist / Mentor less experienced adjusters with claims handling, including light supervisory responsibilities.
• Maintain expected case loads in multiple lines of business while meeting established service delivery, production, quality, sales and educational objectives.
• May be required to work on-call during off work hours to respond to emergency on-site investigations.
• Maintain professional and technical knowledge through continuing education in multiple lines of business.
• Maintain acceptable product quality through compliance with service standards and compliance with internal quality control initiatives.
• Occasional sales calls by meeting with local industry related companies or adjusters to develop new business and maintain existing business.
• Uphold and project the corporate image by participating in industry organizations and functions.
• Ability to multi-task in a time sensitive environment and handle job responsibilities with a sense of urgency.
• Upholds the Crawford Code of Business Conduct at all times.
• Participates in special projects or performs duties in other areas as requested.

• College degree or an equivalent combination of education and experience.
• Preferred 2 years of experience in each of at least 2 lines of business handling complex claims. Prior multi-line experience required.
• Personal computer, typing and keyboarding skills.
• Demonstrated technical knowledge of complex commercial policy coverage investigation, liability evaluation, determination of damages or compensability investigations in multiple lines of business.
• Familiarity with legal and medical terminology within specific business lines.
• Strong verbal and written communication skills.
• Good analytical ability and mathematical aptitude.
• Good attention to detail and organizational skills
• Ability to gather and analyze information then determine and implement the appropriate course of action.
• Good interpersonal and sales skills.
• Licensing as required by state and local jurisdictions. Must have a valid driver's license. Additional continuing education as required by Crawford Educational Services and as applicable for jurisdictions in which claims are adjusted or investigated.

• Pay and incentive plans that recognize performance excellence
• Benefit programs that empower financial, physical, and mental wellness
• Training programs that promote continuous learning and career progression while enhancing job performance
• Sustainability programs that give back to the communities in which we live and work
• A culture of respect, collaboration, entrepreneurial spirit and inclusion