Supervisor Inventory Control and Quality Assurance (ICQA)

Starkey is hiring a Supervisor Inventory Control and Quality Assurance at its Plainfield, Indiana location. Are you a detail-driven leader passionate about quality and operational excellence? Join Starkey and be a key player in ensuring our products meet the highest standards from warehouse to customer!
This position is responsible for supervising all inventory, cycle count, quality, and warehouse/receiving staff and materials. This position will be responsible for assisting the Inventory and Quality Manager with the site Quality Management System in compliance with HQ QMS and ISO 13485, ensuring quality of products is maintained throughout the fulfillment process, and the inventory availability and accuracy across the entire facility.

Starkey is a world leader in the manufacturing and distribution of advanced hearing technologies. We are in the business of connecting people and changing lives. Our teams come to work each day focused on ensuring people everywhere have the products and services they need to hear better and live better. Founded in 1967 by Bill Austin, Starkey is known for our cutting-edge hearing health innovations, industry-leading research and development, and not being afraid to push the edge of what's possible. We are headquartered in Eden Prairie, Minnesota, have over 5,000 employees in 29 facilities across the globe, and do business in more than 100 markets worldwide.

Watch this video to see more of what sets Starkey apart.

https://youtu.be/9cUYwTlCepg?si=wkovx8_R_iINfrc6

JOB SUMMARY DESCRIPTION
This position is responsible for supervising all inventory, cycle count, quality, and warehouse/receiving staff and materials. This position will be responsible for assisting the Inventory and Quality Manager with the site Quality Management System in compliance with HQ QMS and ISO 13485, ensuring quality of products is maintained throughout the fulfillment process, and the inventory availability and accuracy across the entire facility. Accountable for using safe and secure procedures for storing and distributing Starkey inventory.

JOB RESPONSIBILITIES
* Hire, train, and supervise inventory, cycle count, quality, and warehouse/receiving staff including ensuring employees are cross trained across functional areas and providing feedback of overall performance.
* Monitor workflow and staffing levels adjusting resources as needed.
* Enforce safety policies to ensure the protection of staff and enterprise material assets.
* Assist in assuring the availability and integrity of all materials for distribution to customers.
* Coordinate the inspection activities of all incoming and outgoing material.
* Assure all necessary inventory activities (i.e., cycle counts, system adjustments, receiving transactions, etc.) are conducted to ensure the integrity of the inventory availability.
* Create and maintain standard operating procedures for all quality and inventory activities.
* Assist in the containment and proper disposition of Material Review Board (MRB) items, as needed.
* Communicate all quality and inventory concerns to the Distribution Center Leadership and HQ Quality team.
* Facilitate using a FIFO process for inventory movement through the distribution center.
* Maintain overall department cleanliness and organizational layout.
* Conduct equipment qualification and manufacturing process validations, as needed.
* Perform other duties/responsibilities as assigned.

JOB REQUIREMENTS
Minimum Education, Certification and Experience Requirements
* Education
o High School Diploma or equivalent desired.
* Experience
o 3-5 years of experience leading in an ICQA environment is desired.
o Basic computer skills are required.

Knowledge / Technical Requirements
* Bilingual (English/Spanish) desired.
* Basic math knowledge required.
* Basic Microsoft office knowledge required.
* Customer and personal service.

Competencies, Skills & Abilities
* Ability to read, understand and conduct written procedures and standard work instructions.
* Effective communication and interpersonal/people skills required.
* Good organizational skills required.
* Good attention to detail required.
* Analysis skills required.
* Data entry skills required.
* Critical thinking and problem solving.
* Efficient individual with good time management skills.
* Able to reach hands and arms in any direction and kneel, stoop or crouch repeatedly.
* Frequent bending, reaching, climbing, kneeling, and standing for extended periods of time.
* Walks long distances for extended periods of time.
* Ability to lift 50 lbs. frequently (up to 70 lbs. occasionally).

WORK CONTEXT
Working Conditions
* Standard office and warehouse conditions
* Regular attendance and responsiveness to reasonable job-related directives as given by the supervisor.
* Noise and heat from machines and tape guns in work area.
* Stand and move around throughout the day.
* May be exposed to varying outside temperatures throughout the day (if necessary).

Equipment Operation
* Standard office and warehouse equipment
o Scan and copier machine, mobile carts, tape guns, cutters, cardboard baler, step ladder, pallet jack, label printers, scanners, scales, carrier shipping system and shrink
wrap.
o Order Picker.
o Reach truck.
o Stand-up fork truck.

Salary and Other Compensation:

The target rate for this position is between $57,5750 to $78,7850 year. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits:
The Company offers the following benefits for this position, subject to applicable eligibility requirements, include medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, short-term disability insurance, long-term disability insurance, employee assistance program, hearing aid benefits, PTO, 6 paid holidays annually, 2 floater days annually, 1 volunteer service day annually, paid paternity leave, and tuition reimbursement.

This position is eligible for a bonus based upon performance results. There is no guarantee of payout.

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