Network Operations Technician - (H)

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Milestone is seeking Corporate Network Infrastructure Operations Technician to provide support to Google using their GUTS ticketing system. This is done by following existing SOPS and MOPS that fall within the organizations SOW. Fiber, copper and device support are the main parts of the job. This is accompanied by proper documentation and notifications once completed

• Assisting in critical network infrastructure environment maintenance tasks
• Conducting IDF commissioning audit (Handoff/Closeout)
• Correctly label racks/IDFs
• Assisting in updating existing QC SOP, & MOP documents
• Deploying base config on network devices as needed
• Following existing methods of procedure (MOP)
• Handling patching requests copper and fiber
• IDF clean-up hygiene tasks at assigned location(s)
• Performing MDF/IDF audits and JR audits
• Performing basic troubleshooting of break fix issues
• Performing basic troubleshooting during an outage
• Performing IDF audit remediation as directed
• Supporting projects requested by manager
• Providing support for change requests (CRs)
• Providing support for power shutdowns
• Rack-mounting switches and routers
• Reviewing and comment on MOPs
• Testing and troubleshoot basic copper and fiber links
• Testing and troubleshoot complex multipoint circuits
• Updating commonly used documents (Rack docs, Fiber mapping, Netcracker, Double Helix)
• Participating in the on-call rotation once training is completed

Requirements:

• High School Diploma or GED equivalent
• 2-3 years experience with network installation, including fiber and copper patching
• Experience installing Cisco equipment preferred
• Certifications preferred: A+, N+, S+, (CompTIA Certs), MCP
• Experience using ITSM tools, ticketing systems, and reporting
• Experience with Google tools preferred (Google Sheets)
• Effective time management skills and the ability to work independently
• Effective written and verbal communication skills
• Must have reliable/personal transportation
• Keen attention to detail is required
• Ability to read and understand maps/diagrams
• Must be able to lift 50 pounds

Preferred:

• Certifications in technology specific areas, networking, or management preferred

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Estimated Pay Range: $25.00 USD-$28.00 USD

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.