Radiology Manager of Quality, Safety, and Ultrasound

Education

Bachelor's degree in a related field. Additional training and certifications in radiology management and quality assurance are preferred.

Experience

3 years of related experience in process improvement and quality within a customer service setting, with a strong emphasis on quality metrics, reporting, and managing a hospital-based radiology department.

Skills

• Knowledge of regulatory requirements as they relate to radiology procedures
• Knowledge of process improvement and quality improvement methodology in healthcare settings
• Skill in written and oral communication
• Skill in leadership and project management
• Skill complex problem solving
• Ability to coordinate work of multi-functional team
• Ability to analyze processes and define areas of improvement
• Advanced skill in operational and personnel management
• Advanced skill in computers and personal productivity applications
• Analytical skills are necessary to determine the best method of providing requested diagnostic images based on the specifics of the individual case.
• Ability to mentor and develop staff.

Licensures, Certifications

Certification through American Registry of Radiologic Technologist (ARRT) or American Registry for Diagnostic Medical Sonography (ARDMS)

Certification in Quality Management or Lean Six Sigma.

Principal Duties and Responsibilities

• Oversees and facilitates the continuing education, mandatory education and development of the staff. Monitors training effectiveness and provides a method to continuously improve.
• Oversees implementation of regulatory requirements including reviewing TJC requirements, reviewing Maryland Department of Environment requirements, managing dose management initiatives, and participation in hospital regulatory meetings.

Policy Development

• Assist in development, implementation, and maintenance of policies.
• Designs and manages a process to capture variances from policies and procedures, as well as customer service expectations.
• Provides oversight in classification of customer dissatisfactions and deviations from procedures and policies. Develops acceptable Quality Limits (AQL's). Develops and maintains tracking and trending of complaints and deviations. Works with team to establish relevant quality indicators in all areas.
• Ensures that records management and retention is in compliance with governing agencies and that there is uniform handling in all departments.
• Review and prepare quality measure reports, including Hospital Compare data, and assist radiologists with peer review by pulling cases and printing reports.

Patient SAFEY Improvement Initiatives

• Follow up on Quantros reports
• Evaluate trends and PI opportunities
• Recommend changes, policies or programs that lead to improvement
• Develop patient safety education material for staff

Radiation SAFETY program

• Gather ALARA data
• Attend RSC meetings
• Maintain imaging protocols that focus on ALARA
• Monitor digital imaging equipment stats to ensure dose reduction is being achieved

Process Improvement

• LMS Follow-up
• Conduct quality audits
• Coordinate education
• Identify opportunities for improvement through education
• Develops and delivers ongoing quality improvement training to all team members. Works with team to identify opportunities for improvement, target quality challenges and implements revised processes.
• Leads cross-functional quality improvement projects. Identifies system process changes so that they are designed, validated and implemented while minimizing unexpected results. Provides consistent documentation of change. Develops and implements a formal change control policy, ensuring departments comply to policy.
• Ensures post implementation reviews of all changes in the department and reports on the impact. Ensures successful implementation of all corrective action performed in the department.

Service Excellence:

• Monitors, investigates and responds to customer feedback, modifying office systems, processes and patient care as needed.
• Meets or exceeds patient statistical targets.

Patient Care Management:

• Manages the clinical practice of radiology in designated clinical area.
• Participates in the development of patient care programs and/or expansion of services.
• Interprets radiology standards to Radiology personnel, other departments, physicians, patients and the community.

Financial Management:

• Manages the Department's budget and prepares variance reports as appropriate and makes recommendations for capital budget in consultation with appropriate Hospital staff.
• Manages accounts payable issues.
• Processes payroll for assigned areas.
• Maintains inventory and analyzes cost of supplies and services.

Human Resources Functions:

• Manages human resources within established productivity guidelines and the personnel budget.
• Facilitates training and development efforts.
• Develops staff to reach potential.
• Facilitates orientation of new staff.
• Maintains employee competencies.
• Monitors and reviews work performance of the staff.
• Interviews and selects personnel.

Physical Requirements

• Lifting of lightweight objects (20 to 40 pounds), and/or bending and stooping

Working Conditions

• Office environment with little exposure to excessive noise, dust, temperature and the like except when working in the clinical areas of the Radiology Department or assisting with patient-related activities.

Conditions of Employment

• Must maintain Healthcare Provider CPR certification

All roles must demonstrate GBMC Values

Respect

I will treat everyone with courtesy. I will foster a healing environment.

• Treats others with fairness, kindness, and respect for personal dignity and privacy

• Listens and responds appropriately to others' needs, feelings, and capabilities

Excellence

I will strive for superior performance in every aspect of my work. I will recognize and celebrate the accomplishments of others.

• Meets and/or exceeds customer expectations
• Actively pursues learning and self-development
• Pays attention to detail; follows through

Accountability

I will be professional in the way I act, look and speak. I will take ownership to solve problems.

• Sets a positive, professional example for others
• Takes ownership of problems and does what is needed to solve them
• Appropriately plans and utilizes required resources for various job duties
• Reports to work regularly and on time

Teamwork

I will be engaged and collaborative. I will keep people informed.

• Works cooperatively and collaboratively with others for the success of the team
• Addresses and resolves conflict in a positive way
• Seeks out the ideas of others to reach the best solutions
• Acknowledges and celebrates the contribution of others

Ethical Behavior

I will always act with honesty and integrity. I will protect the patient.

• Demonstrates honesty, integrity and good judgment
• Respects the cultural, psychosocial, and spiritual needs of patients/families/coworkers

Results

I will set goals and measure outcomes that support organizational goals. I will give and accept help to achieve goals.

• Embraces change and improvement in the work environment
• Continuously seeks to improve the quality of products/services
• Displays flexibility in dealing with new situations or obstacles
• Achieves results on time by focusing on priorities and manages time efficiently

Pay Range

Final salary offer will be based on the candidate's qualifications, education, experience and alignment with our organizational needs.

COVID-19 Vaccination

All applicants must be fully vaccinated against Covid-19 or obtain a GBMC approved medical or religious exemption prior to starting employment at GBMC Healthcare, to include Gilchrist and GBMC Health Partners.

Equal Employment Opportunity

GBMC HealthCare and its affiliates are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.