Director of IT Applications

Are you passionate about leading a team of IT experts to deliver cutting-edge solutions for a global company? Do you have a vision for how data and CRM can transform business performance and customer satisfaction? If so, you might be the perfect fit for the Director of IT Applications role at Pro Driven Global Brands.

ProDriven Global Brands is a world leader in the manufacturing and distribution of Climbing, Fall Protection, Job Site and Truck storage brands. We are looking for a Director of IT Applications who can oversee the Data/BI team and the Salesforce CRM team, and provide strategic direction, innovation, and governance for our global application environment.

The Director of IT Applications will play a critical role in leading a team of direct reports, consultants, and technology vendors to provide a robust, global application environment to support Werner's ongoing business vitality and growth. The position will oversee the Data/BI team and the Salesforce CRM team at Pro Driven Global Brands. The position requires effective leadership, customer service skills, strategic global leadership, remaining innovative in design and staying abreast of all industry topics. This role will partner closely with multiple stakeholders across the business with departments like HR, Supply Chain, Operations, Legal, and Finance.

IT Leadership

Lead the development and execution of technology plans related to BI and CRM, aligning them with business strategy
• Define and govern the application architecture roadmap for non-ERP solutions, ensuring alignment with business strategy and managing technical debt
• Participate in IT governance and workload prioritization, ensuring optimal resource allocation and project delivery
• Improve and standardize processes for business analysis and requirements definition across application projects.
• Keep abreast of technology trends and best practices in areas of responsibility, and foster a culture of innovation and experimentation within your team
• Build strong relationships with business stakeholders across different units and locations, understanding their needs and expectations, and delivering solutions that add value and enhance user experience
• Broad business application experience across most business department domains in a durable good manufacturer (e.g. Supply Chain, Sales, Manufacturing, Quality, Engineering, HR, Legal, Finance, etc.)
• Manage or oversee vendor relationships for key vendors, ensuring quality, performance, and compliance
• Champion ProDriven values and work to continually improve IT department employee engagement.

SalesForce CRM

• Lead the configuration, customization, integration, and administration of SalesForce CRM platform
• Ensure that CRM applications meet corporate objectives, fulfill end-user requirements, and identify and resolve business issues
• Gather, analyze, and define end-user requirements for CRM data access and usability in accordance with business objectives
• Assist in the creation of long-term strategic goals for achieving and maintaining high customer satisfaction and loyalty through CRM solutions
• Develop and implement training programs, documentation, and best practices for CRM users

Data/BI

• Establish governance standards to ensure work is aligned with business objectives.
• Establish and enforce data quality standards, policies, and procedures across the organization
• Promote data literacy and foster a data-driven culture within the business units
• Implement business case driven data science, advanced analytics, and AI solutions.
• Create and implement plans to improve AI Readiness across all technology platforms.
• Facilitate system feasibility studies, proof of concepts, pilot projects, and testing for new data technologies

• A bachelor's degree in Computer Science, Information Systems, or related field preferred, or equivalent combination of relevant education and/or work experience will be considered.
• Master's degree or relevant work experience preferred
• At least 5 years of experience in IT leadership roles, with proven track record of delivering complex BI and CRM projects in a global environment
• Expertise in Salesforce CRM platform, specifically Service Cloud and Sales Cloud, including configuration, customization, integration, security, etc.
• Experience in Agile methodologies and practices, such as Scrum, Kanban, etc.
• Expertise in Data/BI technologies, such as Snowflake and PowerBI
• Excellent communication, collaboration, problem-solving, and decision-making skills
• Ability to think strategically, creatively, and holistically about business and technology challenges
• Global experience preferred; experience in multiple country deployment and multi-language deployment is a plus
• Experience with Cyber Security fundamentals is a plus
• Experience working with UKG or similar HRIS systems is a plus

ProDriven Global Brands is committed to fostering, cultivating, and preserving a culture of diversity, equity and inclusion. ProDriven Global Brands is an equal opportunity employer and prohibits discrimination and harassment of any kind. All qualified applicants to ProDriven Global Brands are considered for employment without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status or any other protected characteristic. ProDriven Global Brands will not tolerate discrimination or harassment of any kind based on these characteristics.

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