Senior, Investigator - Herald Square

Be part of an amazing story

Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions...about inspiring stores and irresistible products...about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

The Senior Investigator leads all aspects of the internal investigations program and supports elements of the organized retail crime program within the assigned area. They perform other duties as assigned.

What You Will Do

• Lead the execution of the Stores asset protection investigations program to identify inventory and profit loss.
• Provide training on all investigative systems, tools/technology, and techniques to asset protection leaders and colleagues.
• Facilitate Macy's interview training and conduct certification processes for all participants.
• Actively participate in lead generation, case development, and investigative interviews in stores.
• Demonstrate the ability to develop investigations through exception reporting and trend analysis.
• Witness investigative interviews to provide coaching for improved technique and compliance with procedures.
• Coordinate closely with the Central Investigations Unit to develop and handle investigative leads expeditiously.
• Manage all major investigations, including those with significant financial impact, complexity, and high sensitivity.
• Take ownership of all internal case administration, including partnership with Colleague Advisory on dispositions and case approvals within the company-prescribed timeframe.
• Prepare and communicate major investigations to senior leadership.
• Make prosecutorial decisions on internal cases consistent with company guidance and standards.
• Provide testimony in criminal, civil, or administrative proceedings on behalf of the company.
• Provide direction and follow-up on all aspects of restitution, including issuing promissory notes and soliciting court-ordered restitution.
• Coordinate and cooperate with law enforcement agencies (federal, state, local) and prosecuting attorney's offices in directing investigations and presenting cases for prosecution.
• Maintain a global asset protection focus and leadership to support store leadership on external strategies, shortage reduction strategies, and talent development of AP leaders and colleagues in assigned locations.
• Utilize all investigative and analytical tools, including RFID technology, to analyze trends and patterns.
• Establish business partnerships with Region, Division, and Store leadership to accomplish individual and team goals.
• Support and respond to Organized Retail Crime investigations when appropriate, in partnership with the Senior Manager of ORC Investigations.
• Support Supply Chain investigations when appropriate.
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.
• Maintain regular, dependable attendance, and punctuality.

Skills You Will Need

Leadership: Demonstrated ability to lead the execution of asset protection investigations and support the organized retail crime program within the assigned area.

Training and Communication: Proficiency in providing comprehensive training on investigative systems, tools/technology, and techniques to asset protection leaders and colleagues. Strong communication skills to facilitate interview training and certification processes.

Investigative Expertise: Proven capability to actively participate in lead generation, case development, and investigative interviews in stores. Ability to develop investigations through exception reporting and trend analysis.

Collaboration: Effective coordination with the Central Investigations Unit and law enforcement agencies to develop and handle investigative leads. Establishing partnerships with Region, Division, and Store leadership to achieve goals.

Analytical Skills: Utilizing investigative and analytical tools, such as RFID technology, to analyze trends and patterns effectively.

Adaptability and Initiative: Resourceful self-starter with the ability to work independently and as part of a team. Adaptable to changing priorities and environments.

Interpersonal Skills: Strong interpersonal skills with the ability to communicate and share information effectively with diverse groups of customers, peers, and leadership.

Who You Are

• Candidates with a bachelor's degree or equivalent work experience in a related field are encouraged to apply.
• This position requires heavy lifting, constant moving, standing, and reaching with arms and hands. Involves standing for at least two consecutive hours, lifting at least 30 lbs. stooping, kneeling, crouching, and climbing ladders. May involve reaching above eye level. Requires close vision, color vision, depth perception, and focus adjustment.
• Able to sustain extended periods of CCTV and/or PC screens to facilitate surveillance or analysis.
• Position requires regular physical presence in Macy's store locations, with an opportunity for remote work, when needed.
• Able to travel within division/market of responsibility with periodic need to travel overnight based on the needs of the business.

What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

Some additional benefits we offer include:

• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice
• Tuition reimbursement

Access the full menu of benefits offerings here.

About Us

This is a great time to join Macy's! Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives.

Join us and help write the next chapter in our story - Apply Today!

This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

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