Health Advisor

Sun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need. Through employers, industry partners and government programs, Sun Life U.S. offers a portfolio of benefits and services, including dental, vision, disability, absence management, life, supplemental health, medical stop-loss insurance, and healthcare navigation. We have more than 6,400 employees and associates in our partner dental practices and operate nationwide.

Visit our website to discover how Sun Life is making life brighter for our customers, partners and communities.

Sun Life embraces a hybrid work model that balances in-office collaboration with the flexibility of virtual work. Internal candidates are not required to relocate near an office.

The opportunity: Are you passionate about guiding people through the healthcare system and building strong, meaningful relationships? Join us as a Premier Access Health Advisor, where your skills and empathy can truly make an impact on our members lives. Our Health Advisors provide top-notch, personalized support to our members, help them navigate healthcare options to ensure they receive the best and fastest care possible and may occasionally accompany members to appointments that are within a 100-mile radius.

PinnacleCare is a health advisory service that connects individuals and organizations to the world's most advanced healthcare and facilitates access to top specialists for more streamlined and personalized healthcare experience. PinnacleCare extends a broad range of support for families and organizations to facilitate more efficient access and better outcomes through Comprehensive Health Advisory Memberships for individuals/families, and Connection Group Benefits available through employers/organizations.

How you will contribute:

• Guide Every Step of Care: Be the trusted coordinator for all aspects of your member's healthcare, from collecting medical records and scheduling appointments to arranging second opinions with top physicians as needed
• Provide Expert Insights: Work closely with Medical Directors and Researchers to offer the latest on treatments, clinical trials, and expert physicians. Members rely on your unbiased support to make informed decisions in any medical situation
• Deliver Caring, High-Touch Service: Be a dependable and compassionate support for members and their families. They will turn to you for efficient, reliable guidance and comfort throughout their healthcare journey
• Direct oversight and delivery of client service, engagement and accounting for assigned Premier Access accounts
• Collaborate with management team in various departments such as Health Information Management, Marketing, Sales, Clinical Relations, Member Services, HIM and Med Intel to deliver seamless service and identify areas for improvement
• Acts as a resource to the Premier Access Specialists to provide guidance, insight and problem resolution
• Reviews Member Medical Intelligence Reports, Physician Referral Reports, Travel Reports, Member Utilization Reports

What you will bring with you:

• Ability to work with a diverse range of people
• Licensed Clinical Social Worker, Registered Nurse other health related field such as Occupational Therapist or Licensed Vocational Nurse
• 7+ years of clinical medicine, direct patient care or case management experience
• Ability to work independently and as a team player
• Demonstrated ability to navigate and adapt to a changing, fast-paced work environment
• Excellent time management and prioritization skills
• Problem solver with a bias towards action and a proactive approach to anticipating and meeting member needs
• Effective communicator
• Service oriented in all aspects-towards members, peers, and internal stakeholders

Salary:

$72,500-$108,800

At our company, we are committed to pay transparency and equity. The salary range for this role is competitive nationwide, and we strive to ensure that compensation is fair and equitable. Your actual base salary will be determined based on your unique skills, qualifications, experience, education, and geographic location. In addition to your base salary, this position is eligible for a discretionary annual incentive award based on your individual performance as well as the overall performance of the business. We are dedicated to creating a work environment where everyone is rewarded for their contributions.

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We are committed to fostering an inclusive environment where all employees feel they belong, are supported and empowered to thrive. We are dedicated to building teams with varied experiences, backgrounds, perspectives and ideas that benefit our colleagues, clients, and the communities where we operate. We encourage applications from qualified individuals from all backgrounds.

Life is brighter when you work at Sun Life

At Sun Life, we prioritize your well-being with comprehensive benefits, including generous vacation and sick time, market-leading paid family, parental and adoption leave, medical coverage, company paid life and AD&D insurance, disability programs and a partially paid sabbatical program. Plan for your future with our 401(k) employer match, stock purchase options and an employer-funded retirement account. Enjoy a flexible, inclusive and collaborative work environment that supports career growth. We're proud to be recognized in our communities as a top employer. Proudly Great Place to Work Certified in Canada and the U.S., we've also been recognized as a "Top 10" employer by the Boston Globe's "Top Places to Work" for two years in a row. Visit our website to learn more about our benefits and recognition within our communities.

We will make reasonable accommodations to the known physical or mental limitations of otherwise-qualified individuals with disabilities or special disabled veterans, unless the accommodation would impose an undue hardship on the operation of our business. Please email thebrightside@sunlife.comto request an accommodation.

For applicants residing in California, please read our employee California Privacy Policy and Notice.

We do not require or administer lie detector tests as a condition of employment or continued employment.

Sun Life will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including applicable fair chance ordinances.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.