Platfrom Manager

Job Details

Job Description

The. Platform Manager at Jefferson Health (JH), in partnership with enterprise stakeholders, is critical to 1) Facilitate an integrated digital workplace (One Jefferson - Unily) and related communication platforms (SharePoint, Visix and other digital signage), improving internal collaboration, effective communication, and staff productivity across the enterprise. 2) Lead and manage platform consolidation of multiple Salesforce instances, directly address ongoing cost management challenges, and streamlining the demand/delivery of capabilities and workflows across provider recruitment, philanthropy, marketing, consumer experience, population health management, and provider relationship management. 3) Manage the MuleSoft platform enables and ensures efforts deliver accurate, reliable provider and location data for clinical websites and health plan member sites, improving patient and member access, operational accuracy, and overall user experience.

This role will significantly enhance platform governance and compliance, reducing operational risks and driving organizational efficiencies across critical enterprise consumer platforms. It will align corporate services delivery with strategic business outcomes that support student, member, patient, provider, and employee journeys related to Jefferson's vertical and horizontal integration objectives.

Primary Responsibilities

1. Platform Strategy and Planning

• Collaborate with leadership to develop and execute the roadmap for the portfolio of platforms in alignment with organizational goals.
• Assist in prioritizing platform work, including enhancements, new features, and bug fixes, based on business needs.
• Participate in planning for platform releases, updates, and upgrades, ensuring smooth transitions and minimal disruptions.
• Support organizational change management efforts to address business changes (e.g., mergers and acquisitions) and their impact on the platforms.

2. Stakeholder Collaboration

• Work closely with business stakeholders, technical teams, and end users to align platform capabilities with organizational objectives.
• Act as a liaison between technical teams and business units to ensure effective communication and understanding of platform requirements.
• Guide stakeholders on the capabilities of the platforms and how they can be leveraged to meet business needs.

3. Platform Management and Governance

• Support the daily configuration, maintenance, and administration of the platforms within the portfolio.
• Monitor platform performance to ensure stability, security, and optimal functionality.
• Promote adherence to best practices, including governance, documentation, and technical standards.
• Contribute to developing and implementing processes to improve platform efficiency and integration with other systems.

4. Continuous Improvement and Innovation

• Stay updated on new features and releases for the platforms, identifying opportunities for enhancements.
• Collaborate with teams to implement continuous improvement initiatives that enhance platform usability and effectiveness.
• Support efforts to integrate the platforms with other enterprise systems to improve workflows and collaboration.

5. Operational Support

• Assist in managing the platforms' book of work, ensuring tasks are completed on time and aligned with business priorities.
• Provide support for troubleshooting and resolving platform-related issues.
• Contribute to developing training materials and resources to empower end users and administrator

6. Functional Capability Leadership

• Provide expert guidance on platform capabilities to business stakeholders.
• Drive architectural leadership for assessing new platform capabilities and designing solutions.
• Manage system changes related to platform releases and ensure alignment with organizational need

Key Competencies and Requirements

1. Education

• A bachelor's degree in business administration, computer science, Information Technology, or a related field.

2. Experience

• Experience with digital workplace platforms, intranet solutions, and employee engagement platforms (e.g., Unily, SharePoint, Visix).
• Experience with CRM platforms ideally Salesforce
• Experience in platform administration, configuration, and support.
• Proven ability to collaborate with cross-functional teams to deliver platform solutions.

3. Technical Skills

• Strong understanding of the core capabilities of the platforms within the portfolio, including intranet solutions, collaboration tools, and integrations with enterprise systems.
• Knowledge of platform architecture, governance models, and best practices.
• Familiarity with related technologies such as Microsoft 365, MuleSoft, and Salesforce.

4. Soft Skills

• Excellent communication, presentation, and interpersonal skills.

• Strong problem-solving and analytical skills.

• Ability to work independently and manage multiple priorities effectively.

• Proactive and detail-oriented approach to platform management.

5. Additional Requirements

• Experience participating in discovery workshops, including solution presentations and prototype demonstrations.

• Ability to translate business requirements into technical solutions.

• Commitment to continuous learning and self-development.

Work Shift

Worker Sub Type

Primary Location Address

Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. Thomas Jefferson University, home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students. Jefferson Health, nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas, serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region. Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years.

Jefferson is committed to providing equal educational and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status.