Specialist Rev Assurance & Mtr Quality 1

09

Deadline to apply: May 13, 2025

*Qualifications may warrant placement in a different job level

Responsible for analyzing meter and system data to identify and resolve issues including missed or incorrect meter reads, meter tampering, meter communication problems, meter disconnection/reconnection, and theft of service to include the coordinating, routing, and dispatching of work orders for gas and electric service meters. This position requires the ability to gain the knowledge and experience through training in gas metering, electric metering, and Smart Meter Data Management.

• Coordinate route, dispatch, and reroute daily work using various production systems to include MDS, SAP
• Manage notifications received in Mobile Dispatch and assign to personnel for field investigation and completion
• Provides support to and/or administers one or more production systems
• Operates and maintains a general working knowledge of the operational systems within the Advanced Metering Infrastructure (AMI)
• Assists in creating, maintaining, and completing daily, monthly, weekly, and ad-hoc statistical reports using various systems and reporting tools including SAP, Tableau, and BI reporting for the department
• Perform all upload options; verify status of data and equipment. Identify data, programs, and operating systems or equipment problems and take corrective action as required, including restoration of data files.
• Under general supervision make independent real time decisions concerning work load and work distribution in a high pressure and fast paced work environment.
• Analyze and report on operational processes and resource utilization to help achieve required service levels
• Analyze customer data in various systems to identify persons responsible for theft of service
• Analyze and report on estimated reads and Technician meter reading errors
• Research/Report all open meter read orders and ensure fulfilled manually and in mass using Winshuttle program
• Monitor AMI meter data collection process, meter alarms and events and investigate issues where further action is required.
• Change status of AMI meters manually and in mass utilizing APEX and Winshuttle
• Perform quality checks for escalated metering and customer issues
• Coordinate with external and internal areas for theft of service, no access, business processes, cancellations, disconnects/reconnects, customer complaints, etc.
• Monitor and resolve failed over the air disconnections/reconnections
• Attempts to solve problems by employing courtesy and tact over the phone or through written communication
• Create work orders, message notifications, and field service orders using various systems including MDS, SAP, UIQ, and EIP
• Prioritizes work assigned to field personnel based on department criteria
• Updates customer/meter information via SAP
• Import/Export over the air reads utilizing UIQ production system
• Optimize, balance, and sequence routes and districts using SAP/MDS
• Provide assistance with Root Cause Analysis and process improvements for department
• Update meter reading instructional information due to irate customers or dangerous environments
• Researches and investigates utility billing records and various technical utility service records to assess fees and charges from tampering, equipment failures, and billing errors to correct and/or recover lost revenue
• Confer with managerial or technical personnel, other departments or contractors to resolve problems or to coordinate activities
• Coordinate and facilitate meetings, training sessions, events, and presentations for department
• Be flexible in working hours, work under pressure, work well in a team environment
• Have the ability to multitask; can balance multiple projects and deadlines along with real-time business needs
• Work on special projects or tasks for Management
• Other duties as assigned

• Some College preferred
• SAP and MDS systems experience
• Microsoft Outlook, Excel and Word
• Dispatching or Routing experience preferred