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Case Manager - William Booth Center

The Salvation Army USA Western Territory
dental insurance, life insurance, parental leave, paid holidays, sick time, 403(b)
United States, Washington, Seattle
May 07, 2025
Description

Location: William Booth Center (811 Maynard Ave S, Seattle, WA 98134)

Schedule: Monday-Friday, 8:00am-4:30pm

Pay: $31.64/hour

Status: Regular Full-Time/Non-Exempt

The Case Manager will provide trauma-informed care, housing-focused case management, and general & intensive social services for persons self-identifying as male, often with co-occurring disorders, who are experiencing homelessness which includes: all or part of a comprehensive housing readiness assessment (HRA), individualized service plan (ISP) and service-intensive case management intended to assist the individual towards self-sufficiency.


Duties & Responsibilities

  • Provide comprehensive case management that includes screening and assessing clients; creating, implementing, and monitoring individual service plans; crisis intervention; and connecting clients to health, mental health, employment, housing, and other community resources.
  • Provide case management for clients with varying degrees of vocational, social, cultural, and/or medical impairments hindering economic independence in a goal-directed, task-centered, and time-limited manner.
  • Provide information regarding services and provide transportation as needed to people seeking services.
  • Continually monitor and evaluate each client's progression through their case management plan and develop corrected action revisions to the plan as needed.
  • Asist clients with applications for Social Security or any state assistance.
  • Consult on client cases as needed, provide support for complex cases, and report pertinent information to the Assistant Director.
  • Participate in staff and case management meetings by providing case summaries and client status information.
  • Assist with scheduling and performing the periodic review of case files, case notes, and other pertinent information for quality assurance, and compliance with funding contract requirements.
  • Maintain weekly contact with caseload for the first thirty dates of program participation.
  • Keep accurate and timely case management and staffing notes, as well as organized and confidential records. Input client case records in WellSky, HMIS, or other database systems. Ensure that case records, social services systems (WellSky and HMIS) and other required forms and reports are maintained in the prescribed format.


Education & Experience

  • Bachelor's degree in social work or human services. Three plus years of experience in case management, housing navigation, or similar experience will also be considered.
  • Experience in three or more of the following fields: human services, veterans' services, case management, housing navigation, community building, and knowledge of resources available for persons experiencing homelessness that may have co-morbidities.
  • Experience working with persons experiencing homelessness in shelter/residential programs.


The information in this job description indicates the general nature and level of work performed by an employee in this classification. It is not to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications of employees assigned to this job. Management has the right to add to, revise, or delete information in this description.

A generous benefits package is included with full-time positions: paid holidays, vacation time, sick time, and medical, vision, and dental insurance.

Health Insurance: Low bi-weekly premiums for employee-only coverage, Kaiser HMO for those residing in a Kaiser service area, Anthem EPO/PPO is available for those residing outside a Kaiser service area. Voluntary +1 and +family coverage at additional cost. Delta Dental DHMO and DPPO dental insurance are offered.

Life and Voluntary Options: An employer-paid life insurance policy covers employees. Voluntary supplemental life, short-term and long-term disability plans are available.

Retirement Plans: Employer-funded Money Purchase Pension Plan (Defined Contribution Plan) 50% vested at five years' eligible service time. Plus, an employee-funded voluntary 403(b) option.

Parental Leave: The benefit is 40 hours of Paid Leave for qualifying events.

Sick Leave: 12 days of Sick Leave annually accruing from day one, eligible for use after three months' service time.

Paid Vacation:



  • Two weeks annually, accruing from day one, for non-exempt positions.
  • Four weeks annually, from day one, for exempt positions.
  • Accrued vacation is eligible for use after six months' service time.


Paid Holidays: 13 designated holidays + 1 floating holiday per year

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is Based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the Gospel of Jesus Christ and to meet human needs in His name without discrimination.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
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