Commercial Payments Project Manager

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GENERAL FUNCTION:

Identifies, manages, and drives key projects and process improvements, and is ultimately responsible for the successful and on-time delivery of these initiatives. Represents their respective line of business in key initiatives with Finance, Operations, Information Technology, Human Resources, and other project partners. Drives or participates in the design of project scope, project plan, work assignments, target dates and other aspects of project management.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Manage project implementation team ensuring successful and timely implementation of key projects affecting all lines of business and enabling functional areas.
• Provide leadership in working with users in defining project, resource and system requirements. Ensure that all required functional areas are appropriately represented on the project team. Define own role in each assigned initiative in relation to the rest of the project team. Ensure that resources assigned to the project have all the tools and information needed to perform their project tasks.
• Actively work to manage scope throughout the entire project lifecycle. Determine if/how changes in project requirements and/or standards impact projects.
• Function as the primary liaison between the business line, operations, technical areas, and enabling functional areas throughout the project cycle.
• Define project definition, scope and related procedures to ensure successful implementation.
• Develop detailed project plans, work assignments, target dates and other aspects of assigned projects. Evaluate multiple project interdependencies. Review estimates performed by others to ensure that they are realistic, complete and clearly represented.
• Develop metrics to drive successful implementation and on-going success of initiative ideas.
• Monitor issues within projects and assists in resolving project conflicts.
• Facilitate project team meetings and manage agendas and meeting recaps to ensure all project tasks and goals are being accomplished as expected.
• Apply a strong base knowledge of relevant systems/applications as it relates to workflow, process, and problem resolution and recommend improvement opportunities.
• Analyze research on operational procedures and methods and recommend changes for improvement - with an emphasis on automation and efficiency. May conduct benchmarking activities to identify best practices.
• Develop strategic partnerships with relevant business partners to develop a solid knowledge base of products, processes and related revenue streams. Develop and maintain strong working relationships with key personnel in each functional area.
• As necessary, identify and recommend vendors and assist with all activities as it relates to managing and leveraging the partnership with the vendor throughout the life cycle of the project and beyond.
• May provide training and development of employees on new processes arising from project.
• Assume additional responsibilities as assigned.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• Bachelors' degree in Business, Information Systems, or comparable work experience.
• 5 - 7 years relevant work experience.
• Knowledge of multiple project management methodologies.
• Strong analytical and technical skills specializing in process and infrastructure improvement.
• Proven ability to manage multiple tasks, prioritizes work, and execute to target dates.
• Strong knowledge in several application and processing systems.
• Knowledge of TSYS environment a plus.
• Strong interpersonal, written, and oral communication skills.
• No certifications required but Six Sigma, PMP, and CPA experience a plus.

WORKING CONDITIONS:

• Normal office environment with little exposure to dust, noise, temperature and the like.
• Extended viewing of CRT screen.

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.